Options
Options
This option allows to program the basic parameters of the Floor Management module for hostess' use. When you enable this option, the following screen displays:
General Branch
Stage
Wait Time
For each stage of the meal, enter here the average estimated wait times (in minutes). These numbers will be used to estimate the wait time for the next available table for the hostess' waiting list.
Order
Enter the estimated time needed to place the customer's order (between the time the customer is seated and the time when the order is placed). This number should be set to the same value as the drink wait delay on the status branch.
Appetizer
Enter the estimated time needed for the appetizer course of your customer's meal (between ordering the appetizer and the main dish). This number should be set to the same value as the appetizer wait delay on the status branch.
Main dish
Enter the estimated time needed for the main dish course of your customer's meal (between ordering the main course and the dessert). This number should be set to the same value as the main dish wait delay on the status branch.
Dessert
Enter the estimated time needed for the dessert course of your customer's meal (between ordering the dessert and the digestive). This number should be set to the same value as the dessert wait delay on the status branch.
Digestive
Enter the estimated time needed for the digestive course of your customer's meal (between ordering the digestive and printing the guest check). This number should be set to the same value as the digestive wait delay on the status branch.
Check
Enter the estimated time needed to finalize the guest check stage (between printing the guest check and the payment of the check.). This number should be set to total of the check and settlement wait delays values on the status branch.
Cleaning
Enter the estimated time needed to clean the table after the customer leaves and your staff redoes the table setup. This number should be set to the same value as the cleaning wait delay on the status branch.
Option
Allow table cleaning
Enable this option so that before the cleaning wait time has elapsed, the user can manually clean the table by touching it on the floor plan status screen saver. (The Floor Plan Status option P.O.S. Control/Workstation/Options/Advanced also has to be enabled)
Order by hostess
Enabling this option allows the hostess to put items on the clients order when assigning customers to a table.
No Section Assignment:
Enable this option to give the hostess a Table button at the bottom of the floor plan to assign incoming guests to servers without first having to assign sections for these waiters. On the workstation, the hostess can also choose a table by touching its button on the floor plan. When she then touches the Save button, she can enter the number of customers, and choose the employee from the screen. If the chosen employee has many functions, the proper one must be chosen so that the right revenue center is used. If the Order by Hostess option above is also enabled, the hostess can enter the guest's appetizers and/or cocktails. These items will be considered as ordered by the server, and no sales or server transfer will print on reports.
Use smoking status
Enable this option to be presented with the SMOKING / NO SMOKING selection. In a smoke free environment, disable this option.
Enable table assignment reason
Enable this option so that when a customer is entered on the waiting list for a table, the system will ask for up to 5 table assignment reasons (ex: Wheel Chair, max 5min, Birthday...). The list of selection will be stored in the static.dat file
If you disable this option, a WAITING CLIENT button displays on the Hostess's Function and Special Menu screens, under the Modify Client or Cancel Client buttons.
The Hostess can use any of these buttons prints out the Waiting List.
Share Client List
Enable this option so that bartenders can choose a table name from the floor plan waiting list. This is useful when a waiting guest is seated at the bar until a dining room table opens up, at which time the bar order can be transferred to the new table.
Update delay
Enter here the delay before the hostess screen is updated (in seconds). If you enter 10 seconds, the screen will be updated every 10 seconds.
Status Branch
The guest perception of speed of service is largely determined by the timeliness of all their interaction with the restaurant staff during their dinning experience. You can use the workstation to display an accurate status of all the tables included in the floor plan in real time. With a glance at the screen, the hostess, server or manager can tell which stage of the dining experience each table is in, providing instantaneous feedback of the guest experience cycle to improve the response time of the staff. A blinking table on the screen shows that the service is not proceeding as fast as it should.
Wait status
Wait delay
Enter here the maximum amount of time granted for each stage of the meal (in minutes). If the server has not brought this table to the next stage of the meal by the time this delay has expired, the table will start to blink on the screen. If the delay is set to 0, the table will not blink, but using blinking tables greatly improves the visibility of the floor status.
Status color
Using a combination of colors and blinking colors also improves the visibility of the floor status.
Current status symbol
Enter here a symbol that will show on the screen to know which stage the table is currently really on.
Free table
The default color is green and the symbol is usually left blank.
Drink
Enter the estimated time between the time the customer is seated and the time when the server enters a drink order.
Appetizer
Enter the estimated time needed for the appetizer course of your customer's meal (between the time the server enters a drink and the time he enters an appetizer.) The default color is dark blue and the default symbol is A.
Main dish
Enter the estimated time needed for the main dish course of your customer's meal (between the time the server enters an appetizer and the time he enters a main dish.) The default color is orange and the default symbol is M.
Dessert
Enter the estimated time needed for the dessert course of your customer's meal (between the time the server enters a main dish and the time he enters a dessert.) The default color is pink and the default symbol is D.
Digestive
Enter the estimated time needed for the digestive course of your customer's meal (between the time the server enters a dessert and the time he enters a digestive.) The default color is olive and the default symbol is F.
Check
Enter the estimated time needed for the check stage of your customer's meal (between the time the server enters a dessert and the time he prints the check.) The default color is red and the default symbol is $.
Settlement
Enter the estimated time needed for the settlement stage of your customer's meal (between the time the server prints the check and the time he finalizes it.) The default color is light blue.
Cleaning
Enter the estimated time needed to clean the table after the customer leave and your staff redoes the table setup. The default color is white, and the default symbol is C.
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