Installation Process for the Maitre'D Backup Server

IMPORTANT! Before installing a Maitre'D Backup Server, the main Maitre'D Back-Office must be installed. Its license must also be activated, and the Maitre'D Back-Office Server must be running.

Additionally, the POS software must be installed locally on the PC where the Backup Server will be installed.

Start the installation process using one of the following methods:
- Start the Installation from a DVD (or downloaded DVD files), or;
- Start the Installation from Downloaded Files.
Before performing the actual installation, the InstallShield Wizard will analyze your system. If required software components are missing, these will be installed at this point. Click the Install button to proceed.

NOTE: The PC may need to be restarted after components are installed. Following a computer restart, you will need to start the installation process again.

A splash Screen will be briefly displayed.

The InstallShield Wizard will prepare the installation. This could take a few seconds.

The welcome screen appears. Read the welcome message to make sure that the InstallShield Wizard will install a Maitre'D Backup Server. Click Next > to continue the installation.

Read the license agreement and select I accept the terms of the license agreement. Click Next > to continue.

Select the Maitre’D installation folders and click Next > to continue.

Select whether you prefer connecting to the Maitre'D Main Back-Office Server by Machine Name or by IP Address.

a. If Select by Machine Name was selected, you will be asked to select the PC on which the Maitre'D Main Back-Office Server is running. Click OK after making a selection.

NOTE: If the computer running the Maitre'D Main Back-Office Server is not listed, click Cancel and connect by IP Address instead.

b. If Select by IP Address was selected, you will be asked to type the IP address of the PC on which the Maitre'D Main Back-Office Server is running. Click Next > after typing the IP address.

You will be asked to provide a Workstation User ID Number for the Backup Server. This number needs to be unique (not already used by a POS, another auxiliary or another backup server) and between 1 and 63 inclusively.

NOTE: We recommend assigning a number higher than the maximum number of POS, while also leaving "free numbers" for future expansion. For example, if you currently have 4 POS workstations, we would recommend assigning number 10 to the Auxiliary Back-Office.

Files will be installed automatically. This could take a few minutes.

If a service pack is available, installation will start automatically. It is highly recommended to always install the latest service pack available before using the Maitre’D software. Click Yes to begin the installation of the service pack.

IMPORTANT! Installation of the latest service pack available is required to maintain PCI-DSS compliance. Installation of the latest service pack is also required to benefit from the latest feature updates and bug fixes.

a) The InstallShield Wizard will prepare the Service Pack installation. This could take a few seconds.

b) The welcome screen appears. Click Next > to continue the installation.

c) Read the license agreement. Click Yes to agree and continue the installation.

d) Select the path where the BO.INI file can be found. This should not need to be changed, but you can click Browse… to change the folder if required. The service pack files will be installed in the path as defined in the BO.INI file. Click Next > to proceed.

e) Files will be copied. This could take a few minutes.

After files are copied, the InstallShield wizard will remind you that the computer needs to be restarted before Maitre'D can be used. Click the Finish button.

A dialog box will inform you that your computer is about to be restarted. Click OK, and your computer will restart.

WARNING! Do not attempt to override the computer restart. This will damage the Maitre'D files and cause various issues.

After the computer restart, start the Maitre'D Back-Office Server will attempt to start itself in Backup mode.

Since there is no license installed, you will be prompted to enter a license serial number and a commerce name.

IMPORTANT! Now that the Maitre'D files are in place, it is strongly suggested to configure the Maitre'D Shared Folder correctly, even before activating the license. Please see Configure the Maitre'D Sharing Options

The installation process is now completed. Please proceed to the Maitre’D license activation.