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Maitre'D POS

Maitre'D

Maitre'D - Complete Online Documentation

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Introduction

Copyright & Legal Information

World rights reserved. No part of this publication may be stored in a retrieval system, transmitted, or reproduced in any way, including but not limited to photocopy, photograph, magnetic, or other record, without the prior agreement and written permission of PayFacto Inc.

Trademarks

Maitre'D, the Maitre'D logo, e-Global, Databoard® and MealZone® are trademarks or registered trademarks of PayFacto Inc. in Canada and other countries and may not be used without written permission from PayFacto Inc. Windows is a trademark or a registered trademark of Microsoft Corporation. All other trademarks are the property of their respective owners. PayFacto is not associated with any product or vendor mentioned in this document.

PayFacto Inc has made every effort to prepare this document, and the content is based upon the release of Maitre'D 7.08. Portions of the manuscript may be based upon pre-release versions supplied by software manufacturer(s). PayFacto Inc. makes no representation or warranties of any kind with regard to the completeness or accuracy of the contents herein and accepts no liability of any kind caused or alleged to be caused directly or indirectly from this document.

For general information on Maitre'D and other products and services from PayFacto Inc, please visit our website at https://payfacto.com.

Audience

The Maitre'D Online User Manual is intended primarily for restaurant owners and managers, but it is equally suited for corporate IT departments, Maitre'D resellers and restaurant employees. This manual provides general information on the use of the Maitre'D Software Suite and introduces the reader to the many features of Maitre'D. It can be used by first time users to familiarize themselves with the Maitre'D Software Suite, or by seasoned users who want to learn more on how to apply the powerful features of Maitre'D to streamline their restaurant business.

Conventions

The following symbols are used throughout this manual to highlight a special section and to introduce the reader to new features in Maitre'D.

TIP: This symbol indicates a tip on how to use Maitre'D more efficiently.

IMPORTANT! This symbol emphasizes an important section.

NOTE: This symbol emphasizes useful complimentary information.

This symbol indicates that an optional Maitre'D module or Interface is being explained.

Sample Restaurant Database

The Maitre'D Installation DVD and downloaded files contains a sample database that can be installed with Maitre'D during installation. This database contains the necessary pre-configured information to have a Maitre'D system up and running such as employees, items and preferential screens. The sample database contains fictitious sales data that is installed for demo purposes only, and should not be installed in a live environment.

Examples used to illustrate topics in this manual are based on the data and configuration found in this sample database. It is important to note that most restaurant businesses will be configured differently, depending on their needs and the options they have selected. The examples presented in this manual are nevertheless easy to understand and can be transposed to most situations.

Help Topics

Maitre'D has a built-in context sensitive help feature that users can refer to when they need to find out more about a specific function or feature. Many Maitre'D Back-Office windows have a small question mark box on the top right hand corner of the screen. This question mark can be dragged and dropped on any element in a screen. If a help topic associated with this component exists, then a window will appear and the help information will be displayed to the user.

To display the entire help file, the Help Topics option is selected in the Help menu of any of the Back-Office applications.

Maitre'D Online

For further information, consult the Maitre'D website at https://PayFacto.com or contact an authorized Maitre'D reseller for support.

About Maitre'D

Maitre'D is a Point Of Sale Software Suite with an integrated Back-Office application that allows restaurants to manage their operations from front-end sales to inventory control and employee management. Maitre'D helps restaurant owners and managers streamline and centralize operations, track the status of the restaurant in real time, analyze data and follow trends from past periods, and plan for the future. The following points highlight key features that make Maitre'D an indispensable tool for any restaurant.

Easy to use customizable screens

The Maitre'D Point Of Sale workstation screens provide an elegant yet intelligent user interface that simplifies order entry and management functions. This means that customers are serviced more quickly, and it is easier to train new employees on the system. Using the Maitre'D POS Screen Designer, the user interface of each workstation can be completely customized to suit the look and needs of any restaurant.

Centralized Management Functions

The Maitre'D Back-Office allows restaurants to manage everything from one central location. Every task from managing inventory to managing employees and time schedules can be done using the Maitre'D Back-Office Suite. By centralizing management functions, the restaurant owner or manager can access real time information about the restaurant and make timely decisions when required. All common management functions can also be accessed using any Point Of Sale workstation connected to the network.

Support for a Wide Range of Peripheral Devices

Maitre'D supports a wide range of industry standard peripheral devices such as scales, biometric reading devices, scanners and more. By fully supporting OLE for Retail POS (OPOS) Drivers, Maitre'D is compatible with all major peripheral devices in the industry that can be connected using a serial, parallel, USB or an IP connection.

Wireless and Handheld Support

Supporting the latest wireless network technologies, wireless Maitre'D networks eliminate the need to hide connection wires that may otherwise be difficult to conceal in a restaurant environment. Maitre'D allows restaurants to mix and match traditional wire based networks with wireless networks allowing heterogeneous networks to seamlessly integrate with each other.

With wireless handheld support, wireless Point Of Sale devices can be connected to the main network, offering mobility to restaurant staff.Wireless scanning devices can scan inventory items and directly input the data in the Maitre'D inventory database making inventory counting a breeze.

Real Time Inventory Management

Using the Inventory Management module, all items in the inventory can be monitored in real time. This allows the restaurant to control food cost, reduce waste items and generate up to date inventory reports. The Inventory Management module also features an advanced Purchase Order Management system that facilitates ordering.

Quick Service Restaurant (QSR) and Drive Thru Functions

Designed for quick but effective operation, the QSR and Drive-Thru functions include customizable macros that allow restaurants to program a sequence of order events for quick processing, and a new combo engine for automatic combo discount detection. The Maitre'D Software Suite supports multiple drive-thru lanes, as well as a kitchen monitor for order efficiency.

Delivery and Dispatch Module

The Delivery module allows orders to be quickly taken over the phone and entered in the Maitre'D system. Orders are forwarded automatically to the kitchen and checks can quickly be printed. When the customer information is keyed in, the system stores it for future orders thereby generating a database of customers. The Delivery module manages drivers by optimizing their routes, and provides an interface with Microsoft® MapPoint®.

Floor Management

The Floor Management module is an easy to use graphical interface that uses a graphical representation of the restaurant allowing customers to be seated quickly and the restaurant seating space to be used optimally. The purpose of the Floor Management Module is to distribute guests evenly among servers so that every server is occupied during all periods. Real time alerts warn restaurant employees if customers are waiting to be served, or are waiting to pay, and managers can keep track of service levels using the Floor Management application.

Restaurants can create multiple floor plans based on the number of servers working at different times of the day. For example, a floor plan with three servers can be created for lunch, and a floor plan with 7 servers can be created for dinner.

One of the powerful features of the Floor Management module is the waiting list. The waiting list is enabled when all tables in the restaurant are occupied, and allow hostesses and servers to keep track of guests waiting for a table. Using the waiting list, guests can order drinks at the bar, and the bartender can start a tab using the guest information found on the waiting list. When a table is ready and the guests are seated, the running tab can be transferred directly to the table and guests only pay at the end of their meal.

The Floor Management module also offers a set of reports that can be customized, and help analyze employee performance.

Redundancy and Security

A redundant server can be configured to insure that in case of primary server failure, the redundant server will take over and allow uninterrupted service. For convenience, one of the Point of Sale workstations can be configured to act as a redundant server, saving costs because the restaurant does not need to invest in a separate computer to host the redundant server. A convenient Restore function allows the redundant server to transfer control back to the primary server as well as any updated data.

Table Service Restaurant (TSR)

Loaded with features such as Hold and Fire, customizable meals,“On the fly”modifiers, and instructions for special orders, the Maitre'D Table Service Restaurant (TSR) solution allows servers to offer the highest level of table service to customers and provide them with an exceptional dining experience.

With built-in support for both a central cashier configuration and a server banking configuration, Maitre'D TSR can adapt to any restaurant business model.

Employee and Payroll Management

Employees can be managed using the Maitre'D Back-Office. Employees can clock-in and clock-out directly from any Point of Sale workstation thereby eliminating the need for an expensive third party time tracking hardware. Maitre'D also provides a graphical view of the employee schedule and instantly provides a list of availabilities. Using the payroll interface, payroll data can be transferred to an accounting software system such as Automatic Data Processing (ADP) ®.

Maitre'D also provides an analysis of labor costs versus revenue in real time so that managers can determine if they are over-staffed or under-staffed at any given time. This feature allows restaurants to control labor costs while ensuring that customers are receiving the best service.

Integrated Electronic Funds Transfer (EFT)

A fully integrated electronic funds transfer (EFT) module allows Point of Sale transactions information to be sent to debit and credit card processors, speeding up transaction processing time. This ensures accuracy throughout the transaction by limiting keypunch errors.

If you are using a generic EFT interface, Maitre'D is compatible with a wide variety of industry standard processors. Internet Processing support allows credit card transactions to be completed within 2 or 3 seconds through a completely secure Internet channel.

Customizable Reporting Features

The Maitre'D Report Center provides a comprehensive set of reports that can be customized to answer the specific needs of any restaurant. Built using the industry standard Crystal Reports ® reporting tools, Maitre'D reports are easy to use, easy to customize and packed with features. Furthermore, as new optional modules are installed, new reports become available in the report center.

Accounting Interfaces and Modules

The accounting modules allow restaurants to manage accounts receivable and print invoices and monthly reports, as well as manage their accounts payable and general ledger. The accounting interfaces allow data to be transferred to almost every major accounting software such as ACCPAC® and QuickBooks™.

Web-based Reporting and Real Time Alerts using DataBoard®

With Maitre'D Databoard®, restaurants can send data to a central website that can be accessed over the Internet. Restaurants can publish reports from Maitre'D to an Internet website, and service packs can be deployed from one central location. Maitre'D Databoard® can be set up to send real time alerts to devices such as pagers, cell phones, or a customized email can be sent to a list of recipients. Encrypted transmissions over a secure Internet channel to transmit information and enforced password protection ensure that all communication between the user and the central website are safe and reliable.

Centralized Database Management using Maitre'D e-Global and Broadcasting

The Maitre'D e-Global Suite allows incremental database information from all restaurants to be sent to a corporate office location for backup and storage on a daily basis. Another powerful feature of Maitre'D e-Global is Broadcasting. This allows the corporate office to push database information, such as new screens or item prices, directly from the corporate office to the individual restaurants. The corporate office system can be programmed to send the data on specific dates thereby automating all updates.

Cooking Schedule Management

The Maitre'D cooking schedule organizes the schedule for items on the menu that take time to prepare and ensures that items advertised on the restaurant menu are always available. Based on past sales, the cooking schedule determines the quantity of an item to prepare for any given time period.

Real time display warns employees when item levels are low, and the cooking schedule constantly updates itself in real time to display the quantity remaining.

Purchase Order Management

Using the Maitre'D Inventory Management module, purchase orders can be generated and tracked. When items in the purchase order are received in Maitre'D, the system automatically updates the inventory levels. Maitre'D offers a versatile purchase order system with a powerful wizard function that uses past sales history and future projections to determine what items to order and the quantities to order. Based on the Product Mix formula, the purchase order wizard can generate purchase orders based on minimum and maximum inventory levels, based on the production schedule, or based on sales history. Other features such as copying from a previous purchase order and setting up recurrent purchase orders simplify the ordering process.

Purchase order information can be exported through the Maitre'D Accounts Payable Interface to a 3rd party accounts payable software for processing.

Message Center

Restaurant managers can send customized messages to specific employees or a group of employees using the Maitre'D Message Center. The message will display the first time the employee logs in, enters a sales transaction, clocks or accesses other employee functions. The manager can attach an employee schedule with the message, and the employee can print the message as well as the attached schedule.

Frequent Diner and Rewards

Loyal customers can be rewarded using the Frequent Diner feature. A database of Frequent Diner Customers is stored in the Maitre'D database, and Frequent Diner Promotions can be offered to these customers. The Frequent Diner Customer database information can be distributed to multiple locations so that Frequent Diners can receive their perks in every restaurant belonging to that chain.

Restaurants can also offer Rewards Coupons to guests when their purchases reach a certain amount. The coupons print automatically when the check is acquitted and restaurants can configure Maitre'D to print different promotions at different times of the day and of the week. For example, when guests purchase sales items that equal 15$ or more at breakfast time, the restaurant can give a Rewards Coupon for a free medium sized French fries when they buy a cheeseburger at lunch time. Similarly, if guests purchase for 15$ or over at lunchtime, they will receive a Rewards Coupon for a free beer during happy hour. The Rewards system is a great way to encourage guests to return to the restaurant.

Front Desk Hotel Interface

The Maitre'D system provides full integration with major hotel Front Desk systems allowing Maitre'D transactions to be posted directly on hotel bills for customers residing in the hotel.

MealZone

Maitre'D MealZone is a web-based application that allows restaurants to offer their menus online for customers wishing to order their meals using the Internet.

The Maitre'D MealZone is linked to the Maitre'D Point of Sale via the Back-Office. Orders that are placed using the restaurant website can be sent directly to the kitchen printer so that they are processed immediately. Customers receive an email to confirm that their order was placed, and also an email to let them know when their order is ready. With Maitre'D MealZone, there is no need for manual entry thereby eliminating the risk of making mistakes and saving valuable time and resources.

Multi-Language Support

With built-in multi-language support, Maitre'D is designed to function in English, French and in Spanish. The system can also be configured to use one language when an employee accesses a Point Of Sale workstation and another language when the customer check is printed. For example, the POS workstations can display the information in Spanish when a server is entering an order, but the customer's check will print in English.

The Maitre'D Open Architecture allows for other ISO 8859-1 (LATIN 1) languages to be configured using an XML file. For example, an XML file can be created to support German, Danish or Italian, and easily incorporated into Maitre'D.

Chap 1: Hardware and Software Requirements

Hardware Requirements

To facilitate reading and interpretation of hardware requirements, they are broken down in 3 tiers:

Minimum

The minimum requirement is the bare minimum that will allow the Maitre'D Advanced POS User Interface to operate adequately, without any consideration for possible expansion or "future-proofing".

Large Sites / High Volume

The hardware configuration for large sites should yield adequate performance in restaurants using 20 or more POS workstations. This requirement also applies to restaurants with high volume of orders, where the number of POS workstations may not be as high as 20, but where the POS Workstations are in near-constant use.

Hardware Requirements for the Maitre'D Back-Office PC, Auxiliary Back-Office and Backup Server

Hardware Requirements for the Legacy POS

Hardware Requirements for the Advanced POS User Interface (HTML POS)

Hardware Requirements for Android Tablets running the Maitre'D Mobile POS app (MPOS)

Hardware Requirements for Apple iPad Tablets running the Maitre'D Mobile POS app (MPOS)

Hardware Requirements for Windows 11

In some cases, Windows 11 may have more stringent hardware requirements than Maitre'D. If you wish to use your POS system with Windows 11, these requirements need to be accounted for:

Additional Information

Optional Hardware Components

Optional hardware components and manufacturers

Below is a list of optional hardware components and manufacturers supported by Maitre'D.

Magnetic Card Reader

USB
Keyboard wedge
RS-232 (serial)
OPOS

Customer Display

AEDEX
Epson ESC/POS compatible
Mintronix
Tekvision
OPOS

Scale

Toledo 8213, 8217
Weigh-Tronix 6710

Cash Drawer

RS-232 (serial) with or without status
Through a parallel or serial printer
OPOS

Kitchen Monitor

KDS Kitchen Display System from PayFacto
QSR ePIC (QSR Automation)

Barcode Scanner

USB
Keyboard wedge
RS-232 (serial)

Fingerprint Recognition (biometric devices)

Digital Persona U.are.U 2000, 2000b and 2400b

Cash Card Reader

ITC System 1015 or 2015

Fiscal Printer

Epson TMu200AF for Venezuela
Québec Sales Recording Module (SRM) – Module d’Enregistrement des Ventes (MEV)
Belgium Black Box

Surveillance Camera

Kodicom I3DVR
Generic XML interface

Bar Dispenser

Azbar
Berg
Auper
Scanabar

Remote Display

Texas Digital Accuview
Delphi Display Systems

EMV Credit/Debit Payment Devices

See the documentation specific to your processor of choice for detailed lists of supported EMV Credit/Debit Payment Devices.

Evaluating Hardware

With modern computer hardware, the speed of the CPU (in Mhz or Ghz) and the core count alone are no longer enough to determine if a given system will perform adequately. There are many more factors to consider, such as the architecture of the CPU, its generation, the technology it is based on, its power consumption, the amount of RAM available, etc.

Benchmarks

The only way to reliably compare CPU’s is by looking at their respective benchmark results. Synthetic benchmark tests compound all CPU attributes into a single numeric score value. Quite simply put, the higher the score, the better the CPU is.

CPUBenchmark.net

PassMark Software’s CPU benchmark is a highly regarded database that contains all the information required to compare millions of different CPU models. The database can be consulted here:

By searching this database and using the provided “Compare” tool, it is easy to determine if the hardware that you plan to buy (or already have) will meet or surpass the performance of the recommended hardware configuration.

Performance indicators

Here are a few performance indicators we can use to measure the performance:

CPU Benchmark Score

This is the score of the CPU posted on https://www.cpubenchmark.net/. Note that the posted scores are averages and may vary daily. Higher is better.

Minimum Keystroke Delay

This is the minimum time, in milliseconds, that the user needs to wait between keystrokes to avoid visible lag and missed keystrokes. Lower is better.

Methodology

This value is measured in a lab environment using a tool built into the POS software.

The input keystrokes and the POS' output are compared, and the delay is shortened until one of two things happen:

The POS starts "missing" keystrokes. (i.e. a key is pressed but the POS fails to register it), or;
There is visible lag, meaning there is a significant and clearly visible delay between the keystroke and the information appearing on the screen.

The delay between keystrokes is then increased gradually until the POS can reliably process all keystrokes without missing one and without creating significant lag, for a period of at least one full minute.

Maximum keys / second

This is the maximum theoretical number of keystrokes per second that a user can achieve without causing the POS to lag. Higher is better.

Methodology

This value is calculated from the minimum keystroke delay. For example, with a minimum keystroke delay of 100 milliseconds, we can have a theoretical maximum of 10 keystrokes per second.

Maximum keys / minute

This is the maximum theoretical number of keystrokes per minute that a user can achieve without causing the POS to lag. Higher is better.

Methodology

This figure is obtained by multiplying Max Keys / Second by 60. This figure is used to put the keystroke delay and keys per second values in perspective. Knowing that an average typist can do between 190 and 200 keystrokes per minute on a keyboard, while a "two-finger" typist does 150 to 160, this figure makes it easy to determine if the POS hardware will be able to keep up with the employees using it.

Unsupported Operating Systems

End-of-Life products

Once a Microsoft operating system (OS) reaches the end of support, customers will no longer receive security updates. The OS may still work with programs and hardware after the sale or support of the operating system has been discontinued. However, the possibility increases that new programs and hardware will not be performant on an older OS. This frequently occurs because the manufacturers of new hardware and software make product-design decisions that take advantage of the increased functionality and features in newer operating systems. These manufacturers may decide to discontinue support of their products on older operating systems as appropriate.

For Maitre'D, this means that the POS system will continue to work after the end of support. However, as updates and features are added to Maitre'D after EOL, the possibility increases that new Maitre'D releases become incompatible with older operating systems. Furthermore, deprecated operating systems represent a liability which may compromise the entire POS system's security.

For more information, please see:

End-of-Life products vs. PCI-DSS

Any system using an unsupported or deprecated operating system automatically falls out of PCI-DSS compliance due to the inability of such systems to meet PCI-DSS Requirement 6.2.

PCI-DSS Requirement 6.2 states:

“Ensure that all system components and software are protected from known vulnerabilities by installing applicable vendor supplied security patches. Install critical security patches within one month of release.”

Unsupported products

Some operating systems are not supported by PayFacto even though they are still supported by Microsoft. These can be divided in two categories:

Failed products

Some operating systems never received wide market adoption, such that PayFacto never deemed necessary or profitable to perform any kind of testing on these products. While these operating systems may work with Maitre'D, PayFacto cannot provide any form of guarantee to that effect, as they were never tested. Such products include Microsoft Windows Vista (which is now also EOL) and Microsoft Windows 8 / 8.1.

Consumer products

Microsoft publishes a wide array of Windows editions targeted for home users, educational versions for schools and other specialized versions for niche users. These versions of windows are not supported due to the lack of certain key features, or because of the Microsoft End-User License Agreement (EULA), which may not cover commercial or industrial use cases.

Full list of Unsupported and End-of-Life Operating Systems

Software Requirements

Software requirements are applications, drivers or libraries which may not be included with the operating system by default.

Microsoft .NET Framework 3.5 or later

Microsoft .NET framework 3.5 is included with the Maitre'D installation program. It will be installed automatically if the Install Shield Wizard does not detect it on your system.

Microsoft Windows Installer 4.5 or later

Windows 10 already has a more recent version of Windows Installer, but version 4.5 is still supplied with the Maitre'D installation program in case there is a need to install Maitre'D on an earlier operating system which could have an earlier version of Windows Installer.

Java for Windows (formerly Java Runtime Environment (JRE))

While it is optional for Maitre'D itself, Java for Windows is required with some Electronic Funds Transfer (EFT) payment solutions like SecureTable and SecurePay. This is also often required by third-party vendors for specific applications. This component needs to be downloaded and installed manually from the Java website.

Microsoft Internet Explorer 11 or later

For operating systems prior to Windows 10, this would be supplied through Windows Updates. Since Windows 10, Internet Explorer is bundled with the operating system. It does not need to be the default browser.

All available Windows Updates for your operating system

Your operating system needs to be kept up-to-date with all the latest updates. This will ensure that all critical and security-related updates are installed and will help maintain PCI-DSS compliance.

Anti-Virus / Anti-Malware

Install a reputable anti-virus and anti-malware solution on the PC. The Anti-Virus / Anti-Malware solution needs to be fully operational at all times and maintained with the latest updates and virus definitions. PayFacto does not recommend any brand in particular. However, while Microsoft's Windows Defender solution is free, bundled with Windows and works in most cases, we do recommend using a reputable, independently branded and well reviewed product.

This is a critical component of the Maitre’D system’s security and a requirement for PCI-DSS compliance.

Firewall

In addition to the perimeter firewall which protects your network, a software firewall needs to be installed on the main Back-Office PC as well as all POS workstations. The Windows Defender Firewall is adequate for most installations.

This is a critical component of the Maitre’D system’s security and a requirement for PCI-DSS compliance.

About Maitre'D

Easy to use customizable screens

Centralized Management Functions

Support for a Wide Range of Peripheral Devices

Wireless and Handheld Support

Real Time Inventory Management

Quick Service Restaurant (QSR) and Drive Thru Functions

Delivery and Dispatch Module

Floor Management

The Floor Management module also offers a set of reports that can be customized, and help analyze employee performance.

Redundancy and Security

Table Service Restaurant (TSR)

With built-in support for both a central cashier configuration and a server banking configuration, Maitre'D TSR can adapt to any restaurant business model.

Employee and Payroll Management

Integrated Electronic Funds Transfer (EFT)

Customizable Reporting Features

Accounting Interfaces and Modules

Web-based Reporting and Real Time Alerts using DataBoard®

Centralized Database Management using Maitre'D e-Global and Broadcasting

Cooking Schedule Management

Real time display warns employees when item levels are low, and the cooking schedule constantly updates itself in real time to display the quantity remaining.

Purchase Order Management

Purchase order information can be exported through the Maitre'D Accounts Payable Interface to a 3rd party accounts payable software for processing.

Message Center

Frequent Diner and Rewards

Front Desk Hotel Interface

The Maitre'D system provides full integration with major hotel Front Desk systems allowing Maitre'D transactions to be posted directly on hotel bills for customers residing in the hotel.

MealZone

Maitre'D MealZone is a web-based application that allows restaurants to offer their menus online for customers wishing to order their meals using the Internet.

Multi-Language Support

Maitre'D User Editor

After the initial logon and initial user creation is completed, other user accounts will need to be created. These accounts can be used for various tasks, ranging from basic reporting to all types of configuration changes. Due to the sensitive nature of the data that can be accessed through the Maitre’D Back-Office, its access needs to be protected adequately by usernames and passwords.

Furthermore, to ensure compliance with PCI-DSS, individual user accounts need to be created for each user requiring access to the Maitre’D Back-Office. Sharing accounts or disclosing passwords will automatically make your site non-compliant against PCI-DSS rules.

Accessing the User Editor Tool

Logon to the Maitre’D Back-Office with appropriate credentials. (Distributor or System Owner)

From the main back-office screen, click on the Tools menu, and select the User Editor option.

The User Editor window will be displayed. All existing users with access levels equal or lower than yours will be listed here, if any.

Click the New button to create a new user.

Click the Delete button to permanently delete an existing user

This button is only available to PayFacto technicians to reset an account’s password history for troubleshooting purposes.

Click the UnLock button to unlock a locked account.

Click the Discard button to clear information that was entered during the process of creating a new user.

Click OK to commit changes and exit out of the User Editor tool.

Click Apply to commit changes without exiting from the User Editor Tool.

Click Cancel to exit out of the User Editor tool without saving changes.

Create a new user

1. Click the New button to start the process.

2. User Name

Type a user name for this account. The user name should allow the person logging in to be identified.

3. Access Level

Choose an access level for this user:

Distributor

This access is restricted to Maitre’D Certified technicians and Resellers. All other access levels are unable to see or grant this access.

System Owner

The System Owner access level is restricted to the restaurant management. Only top-level managers should have this access, as this allows them to create and delete other users, as well perform any administrative task on the Maitre’D system.

Access Levels 2 through 8

These access levels can be fully customized. These access levels can be used for anyone requiring access to the Maitre’D back-office software.

4. Password

Type in a password for the new user. The password must be at least 7 characters, and comprised of a mix of letters and numbers.

5. Confirm Password

Confirm the password for this new user.

Enable this option to force the user to change the login password during the next login. This option should be used for every new account and afterwards if there is a doubt that an account password may have been compromised.

7. Apply

Click the Apply button to create the user without exiting the User Editor. This will allow you to create more users.

8. OK

Click OK to save your changes and exit.

Changing passwords

Maitre’D will automatically force users to change their passwords every 90 days. Also, Maitre’D keeps a history of each user’s passwords so that the last 4 passwords cannot be re-used. In case a password becomes compromised or if you have any doubts to that effect, you can force any user to change their password by checking the User must change password at next login box in their account’s properties. Of course, you need to be logged in with Distributor or System Owner access in order to do this.

Locked accounts

After 5 unsuccessful login attempts, Maitre’D will automatically lock the user account. To unlock an account, someone with Distributor or System Owner access needs to login, access the user editor, select the locked account and click the Unlock button.

Locked accounts are marked with a padlock icon:

General user accounts and passwords guidelines

Never share your password with anyone, for any reason, under any circumstances.
Use complex passwords. Maitre’D already forces you to use a minimum of 7 characters with a mix of letters and numbers, however:
- Try using 8 or more characters. Long passwords are harder to guess.
- Avoid using combinations like 123abcd, or 123456a, or abcdef1, etc. These combinations are easy to guess and can get your system compromised.
- Avoid using combinations of adjacent letters and numbers on the keyboard, such as “qwertyu8”.
- Avoid using common words with letters replaced by numbers or symbols, such as “P@ssw0rd” or M1cro$0ft. Unfortunately, hackers know these tricks, too.
- Try using 8 or more characters mixed in with capital letters, numbers and special characters. A very effective technique is to choose a phrase which only you would know, then take the first few letters of each word to start building your password. Then, throw in a few numbers and add a special character or two.
Do not use any word from any dictionary in any language. Hackers can use sophisticated dictionary attacks; therefore, any dictionary words are not safe to use as passwords.
Never use any kind of personal information as your password, such as your spouse’s name, children’s names, birth dates, anniversaries, etc.
Make sure that only key personnel have Distributor or System Owner access. Give lower access to everyone else.
If you have even the smallest doubt that someone may know your password, have it changed immediately.
When an employee quits or is terminated, immediately delete this person’s account from Maitre’D. If you need to keep the account for audit purposes, then immediately change the password.
Strictly enforce passwords management policies with all employees using any part of your computer system.

Tools

Access Editor

This option allows the creation and modification of Back-Office access levels.

There are 9 levels of access in Maitre’D. Level Zero is the highest and can access levels 1 to 8. Level 1 may access levels 2 to 8. A lower level access may not have more accesses than a higher level. E.g. Level 5 may only have access to those options available in 6 to 8.

Distributor Access (Level 0)

This access is restricted to Maitre’D Certified technicians and installers. All other access levels are unable to see or grant this access. The properties of this access level cannot be modified, and except for certified technicians, no one should ever have this access, no matter the reason.

System Owner Access (Level 1)

The System Owner access level is restricted to the restaurant management. Only top-level managers should have this access, as this allows them to create and delete other users, as well as take media reports with decrypted credit card PANs and expiration dates. This access cannot see or modify the distributor access.

Access Levels 2 to 8

These levels can be fully customized. Each access level can change the properties of the lower access levels, but not the higher access levels. These levels can be assigned to anyone with a business requirement to use the back-office software. These access levels are typically assigned for price maintenance tasks, report taking, batch closing, etc.

Password Editor

Password

Type in the quick-access password to use to open the Maitre’D Back-Office with this access level. This essentially allows the user to login by typing only a password, without a username.

NOTE: When the Use Username Login option is enabled under Server Control / View / Options / Advanced / Miscellaneous, the Password field is disabled and cannot be used. This is because this feature is incompatible with PCI-DSS compliance rules and needs to be completely disabled on systems where integrated credit cards are in use.

Fast Access

Enabling the Fast Access option allows you to create scripted tasks for Maitre’D Back-Office users with this access. Instead of gaining full access to all the features of the Maitre’D Back-Office, the user will be forced to perform specific tasks.

Fast Access

Enable this option to enable the Fast Access feature and gain access to the Advanced Access option and Settings button. If this option is enabled without any other option, users will be constricted to their scripted tasks, without any possibility of performing any other action in the Maitre’D Back-Office.

Advanced Access

With this option enabled, users will be able to access all the features of the Maitre’D Back-Office once the scripted tasks have been executed.

Shortcut Access

This option only affects access levels 2 to 8. Enable this option to allow users to use the blue shortcuts throughout the Maitre’D Back-Office.

Settings

Click the Settings button to configure the scripted tasks for this user access.

Language

Select the Maitre’D Back-Office language to be used by this user access. Available choices are English, French or Spanish.

Fast Access Settings

Fast Access Settings are accessed by clicking the Settings button on the Password Editor Screen. This dialog allows you to setup the tasks that users will be able to perform.

Select an existing task and click the Execute button to perform this task.

Click the Add button to create a new task and add it to the list.

Select an existing task and click the Remove button to delete it from the list.

Select an existing task and click the Edit button to change its properties.

Click the Save button to save settings and exit.

Click Cancel to exit without saving.

Access Editor

The access editor allows you to fully customize the Maitre’D Back-Office modules and menu options that users can or cannot access.

The access editor can be used in conjunction with the Fast Access feature to further restrict access to only the features that are necessary for specific employee job function.

NOTE: The Distributor Access Level cannot be restricted.

A green checkmark indicates that this user can access a module or menu.

A red [X] indicates that this user cannot access the indicated module or menu.

Use the [+] and [-] signs to expand or collapse branches and sub-branches.

Select a branch or a menu option and click the Toggle button to switch between the green checkmark and red [X]. Toggling the top level of a branch will cause all the sub-elements under that branch to be toggled in one operation.

Click the Apply button to save settings without exiting.

Click OK to save settings and exit.

Click Cancel to exit without saving.

User Editor

Use this tool to create Maitre'D Back-Office user accounts with various access levels, tailored to the user's needs.

Click the New button to create a new user.

Click the Delete button to permanently delete an existing user.

This button is only available to PayFacto technicians to reset an account’s password history for troubleshooting purposes.

Click the UnLock button to unlock a locked account.

Click the Discard button to clear information that was entered during the process of creating a new user.

Click OK to commit changes and exit out of the User Editor tool.

Click Apply to commit changes without exiting from the User Editor Tool.

Click Cancel to exit out of the User Editor tool without saving changes.

User Name

Type a user name for this account. The user name should allow the person logging in to be identified.

Access Level

Choose an access level for this user:

Distributor

This access is restricted to Maitre’D Certified technicians and Resellers. All other access levels are unable to see or grant this access.

System Owner

Access Levels 2 through 8

These access levels can be fully customized. These access levels can be used for anyone requiring access to the Maitre’D back-office software.

Password

Type in a password for the new user. The password must be at least 7 characters, and comprised of a mix of letters and numbers.

Confirm Password

Confirm the password for this new user.

User must change password at next login

Changing passwords

Locked accounts

Locked accounts are marked with a padlock icon.

British Columbia Soda Tax

B.C. Soda Tax Overview

Audience

This article is intended for all Maitre'D users, resellers and support technicians, doing business or providing technical support for users in the province of British Columbia (BC), Canada.

Requirements

Maitre'D Version:

Maitre'D 7.08.00.340 or later

Overview

Effective April 1, 2021, soda beverages will no longer qualify for the exemption for food products for human consumption. PST will apply to all retail sales of soda beverages at a rate of 7%.

If you sell soda beverages and are not already registered as a PST collector, you must register to collect and remit PST. Ensure your point of sale systems are updated to charge PST on soda beverages effective April 1, 2021.

What Are Soda Beverages?

Soda beverages are carbonated or effervescent beverages that have bubbles and fizz and contain any of the following:

Sugar
Natural occurring sweeteners
Added natural sweeteners (such as honey, molasses, maple syrup, fruit juice, stevia, etc.)
Artificial sweeteners (such as aspartame, sucralose, saccharin, etc.)

Carbonation or effervescence may be either naturally occurring in drinks (as in the case of fermented non-alcoholic beverages, such as kombucha) or injected after the beverage has been manufactured (e.g. with carbon dioxide or nitrogen).

Examples of Soda Beverages Include:

Soft drinks and soda pop
Sparkling fruit juices
Carbonated or nitrogenized energy drinks
Kombucha
Nitrogenized coffee (if sweetened)
Sparkling, sweetened water

Soda beverages also include:

Frozen sweetened beverages, such as Slurpees or Frosters, that have been carbonated or have other gases added to them, and
Sweetened effervescent beverages that have any of the following added to them:
- frozen desserts, such as ice cream (e.g. ice cream floats)
- fruit or fruit flavouring
- candy, chocolate or another type of confection

NOTE: The information from this section was taken from Notice 2021-002, issued in February 2021 by British Columbia's Ministry of Finance. The original can be consulted here:

Learn more about British Columbia's Provincial Sales Tax (PST):

Read the Provincial Sales Tax Act:

Specific guidelines for the restaurant and bar industry:

British Columbia Soda Tax Configuration

This article explains the Maitre'D configuration required to comply with British Columbia's Provincial Sales Tax Act.

IMPORTANT! This article assumes that your Maitre'D POS system is already configured and fully functional. Use the information from this article to update your existing Maitre'D POS system to the new regulation.

Configuration sequence

Assign all sales items that are defined as "Sodas" to taxable divisions.

Suggested Tax Categories for Maitre'D

British Columbia has two tiers of sales taxes. The first tier is managed at the provincial level, which includes the provincial sales taxes and liquor taxes. The second tier is managed at the federal level, which includes the Goods & Services Tax (GST). Therefore, it is suggested to use two Tax Categories for Maitre'D:

Provincial Taxes
Federal Tax

Required Taxes in Maitre'D

Provincial Taxes:

Provincial Sales Tax (PST) - 7%
Provincial Sales tax (PST) for liquor - 10%

Federal Taxes:

Goods and Services Tax (GST) - 5%

Detailed Tax Configurations

Provincial Sales Tax (PST) - 7%

Maitre'D Tax Settings for 7% PST configured as add-on tax

Maitre'D Tax Settings for 7% PST configured as inclusive tax

Provincial Sales Tax (PST) for liquor - 10%

The provincial Sales Tax at a rate of 10% applies to all alcoholic beverages containing more than 1% of alcohol per volume, such as beer, spirits and liqueurs, wine, mixed drinks, etc.

Settings for 10% PST configured as add-on tax

Maitre'D Tax Settings for 10% PST configured as inclusive tax

Goods and Services Tax (GST) - 5%

The federal Goods and Service Tax (GST) at a rate of 5% applies on all goods and services, including food, beverages, alcohol, clothing, souvenirs, etc. The GST may be used as an add-on tax or an inclusive tax.

Maitre'D Tax Settings for 5% GST configured as add-on tax

Maitre'D Tax Settings for 5% GST configured as inclusive tax

Division Tax Settings for British Columbia

Audience

The settings explained in this article only applies to businesses located in the Canadian province of British Columbia.

Aim

Before you begin

Divisions containing soda beverages

The divisions used for sodas are taxable by both the GST (5%) and PST (7%). Here are the required settings:

Tax #1

Select GST (5%) from the drop-down list.

Tax #2

Select PST (7%) from the drop-down list.

BC Soda Beverages Tax

This section becomes available because the BC Soda Beverage Tax option is enabled in the PST (7%) tax settings.

Maximum Amount

Set this value to $3.00.

Maximum Percentage

Set this value to 50.

Divisions containing alcoholic beverages

The divisions used for alcohol products are taxable by both the GST (5%) and PST Liquor (10%). Here are the required settings:

Tax #1

Select GST (5%) from the drop-down list.

Tax #2

Select PST Liquor (10%) from the drop-down list.

BC Soda Beverages Tax

This section is not available because the BC Soda Beverage Tax option is disabled in both the PST Liquor (10%) and GST (5%) tax settings.

Maximum Amount

Unavailable.

Maximum Percentage

Unavailable.

Divisions containing other taxable items

The divisions used for non-food items are taxable by both the GST (5%) and PST (7%). Here are the required settings:

Tax #1

Select GST (5%) from the drop-down list.

Tax #2

Select PST (7%) from the drop-down list.

BC Soda Beverages Tax

This section becomes available because the BC Soda Beverage Tax option is enabled in the PST (7%) tax settings. However, these settings must be left at zero for "non-soda" divisions.

Maximum Amount

Set this value to $0.00.

Maximum Percentage

Set this value to 0.

Divisions containing food or other non-PST-taxable items

The divisions containing food items are taxable only by the GST (5%). Here are the required settings:

Tax #1

Select GST (5%) from the drop-down list.

Tax #2

Select Undefined from the drop-down list.

BC Soda Beverages Tax

This section is not available because the BC Soda Beverage Tax option is disabled in the GST (5%) tax settings.

Maximum Amount

Unavailable.

Maximum Percentage

Unavailable.

Examples of PST application on sodas

This article will cover some common scenarios that can be encountered when the PST is applied to soda beverages in British Columbia, and a brief overview of the required configuration.

British Columbia "Soda Tax" recap

PST applies to all retail sales of soda beverages at a rate of 7%.
If you offer the beverage for sale without the food or other good, you charge PST on the lesser of:
- the ordinary purchase price of that beverage, and;
- the total purchase price of the other good and beverage together.

If you offer the beverage for sale only with the food or other good, the lesser of:
- 50% of the total purchase price of the food or other good and beverage together, and;
- $3

Also, don't forget that almost all items sold in restaurants, including soft drinks, are also taxable by the federal Goods and Services Tax (GST) at a rate of 5%.

IMPORTANT! While the new regulations are often referred to as "B.C. Soda Tax", it is important to understand that the government of British Columbia did not create a new tax specifically for sodas. Instead, the updated law simply extends the reach of the existing Provincial Sales Tax to soda beverages.

For your POS system, this means that you should not have a separate tax for sodas. You should use the PST at a rate of 7%.

Example #1

You offer an all-you-can-eat buffet with access to a soda fountain for $30.00. Access to the soda fountain is not sold separately and it is not listed on the menu, therefore it does not have its own price. The $3.00 / 50% rule applies: Since $3.00 is lesser than 50% of $30.00 ($15.00), the PST will be calculated on $3.00.

Configuration for Example #1

Configure a revenue item called "Buffet - Adult" with a price of $30.00. Make this item part of a food division.
Configure a free item called "Soda Fountain". Make this item part of a Soda/Soft Drink division.
Link the Buffet - Adult item to the Soda Fountain item through a Weight Modifier and a variable list.

Example #2

You offer an all-you-can-eat buffet for $28.00. You offer access to a soda fountain for an additional $2.00. Because access to the soda fountain is listed separately on the menu, the PST is calculated on the sale price of $2.00 for this item.

Configuration for Example #2

Configure a Revenue item called "Buffet - Adult" with a price of $28.00. Make this item part of a food division.
Configure a Modifier item called "Soda Fountain" with a price of $2.00. Make this item part of a Soda/Soft Drink division.
Configure a Modifier item called "Water" with a price of $0.00. Make this item part of a "non-soda beverages" division.
Link the Buffet - Adult item to the Soda Fountain and water items through a Weight Modifier and a variable list.
This will allow the server to select between "Soda Fountain" (pst-taxable) and "Water" (non-pst-taxable).

Example #3

You sell a hot-dog and large soda combo for $5.00. The soda is not listed on the menu and not sold on its own. The $3.00 / 50% rule applies: Because 50% of $5.00 ($2.50) is lesser than $3.00, the PST will be calculated on $2.50.

Configuration for Example #3

Configure a revenue item called "Hot-Dog Combo" with a price of $5.00. Make this item part of a food division.
Configure a free item called "Soda - Included". Make this item part of a Soda/Soft Drink division.
Link the Hot-Dog Combo item to the Soda - Included item through a Weight Modifier and a variable list.

Example #4

You sell a hot-dog and large soda combo for $5.00. The Hot-Dog on its own is $3.25 and the drink on its own is $2.25, which are both listed on the menu. In this instance, the PST will be calculated on the ordinary sale price of the soda, which is $2.25.

Configuration for Example #4

Configure a revenue item called "Hot-Dog Combo" with a price of $5.00. Make this item part of a food division and enable the Main Combo Item option for this item.
Configure a revenue item called "Hot-Dog" with a price of $3.25. Make this item part of a food division.
Configure a revenue item called "Large Soda" with a price of $2.25. Make this item part of a Soda/Soft Drink division.
Create and configure a combo meal which will include the hot-dog and a soft drink.
To order this combo, you can rely on combo detection or create variable lists and Weighted Modifiers.

Example #5

You sell a hot-dog and large soda combo for $5.00. The Hot-Dog on its own is $3.25 and the drink is $2.25, which are both listed on the menu. You have a special promotion which gives 75% off hot-dog combos that day, which brings the total price of the combo down to $1.25. In this instance, the PST will be calculated on the total price of the combo, which is now $1.25.

Configuration for Example #5

Use the same configuration as Example #4.
Create a 75% Off promotion which will apply on the Hot-Dog combo.

Create Taxes

Before creating taxes, make sure that you understand your local tax laws and regulations. Also, remember that every tax you create in Maitre'D needs to belong to a Tax Category. Therefore, at least one Tax Category must exist in your Maitre'D Database.

Process to create a new tax:

Logon to the Maitre’D Back-Office with appropriate credentials. (Distributor or System Owner)

Start the Point of Sale Control module.

Click on the Payments menu and select the Taxes... option.

The list of existing taxes will be displayed:

Select an existing tax and click the Modify button to edit the tax settings.

Click the Add button to create a new tax from scratch.

Click Print to generate a report of all available taxes, which can be printed.

Click Close to close this window and return to the Point of Sale Control module.

Create Taxes - Setup Screen

When a new tax is created or when an existing tax is modified, the tax properties open on the Setup branch.

Description

Type a meaningful description for the tax. You can use up to 20 characters. This description will appear on guest checks, POS reports and back-office reports.

Category

From the drop-down list, select the tax category which this tax belongs to.

Fiscal Identification

This field is used in Russia only. Type in the VAT entry number to use from the VAT table of the OPOS driver for the Spark 617TF fiscal printer.

Tax Type

This field is used in the province of Québec, Canada only. Select the appropriate tax type for the Québec Sales Recording module (SRM). If you are not located in Québec of if you are exempt from using the SRM, set this drop-down list to Undefined.

Click Delete to remove this tax and return to the list of taxes.

Click OK to save changes and exit.

Click Cancel to exit without saving.

Click Apply to save changes without exiting.

Create Taxes - Fixed Tax

Fixed Tax branch:

Fixed Tax

Enable this option if the tax being configured is a fixed amount rather than a percentage.

Amount

Enter the fixed amount to be charged as tax.

Click Delete to remove this tax and return to the list of taxes.

Click OK to save changes and exit.

Click Cancel to exit without saving.

Click Apply to save changes without exiting.

Create Taxes - Rate

Rate branch:

Current

This section contains information on current tax parameters.

Rate

Type in the percentage of tax to apply to taxable items. The rate can be anything from 0% to 100%, with a precision up to 5 decimal places.

NOTE: The value in the Rate field will be ignored if a Tax Table is used.

Minimum Taxable

Type in the minimum sales amount to reach for this tax to apply. If the sales amount is lower than the amount entered in this field, Maitre'D will not calculate taxes on this sale.

NOTE: The value in the Minimum Taxable field will be ignored if this tax is configured as Inclusive.

Special Mode Tax

From the drop-down list, select the replacement tax that will apply when using modes with the Special Tax option enabled. This is especially useful for jurisdictions where a different tax rate is applied based on dine-in or take-out food.

NOTE: The option to determine whether a mode will use the default tax or the special mode tax is located in Point of Sale Control > Revenue Center > Options > [Select Revenue Center] > Configuration > Modes.

Upcoming

This section contains information on future tax parameters. Use this section if an upcoming tax modification is expected in the near future. This will ensure that the new parameters automatically come into effect at the prescribed date.

Rate

Type in the new percentage of tax that will apply to taxable items. The rate can be anything from 0% to 100%, with a precision up to 5 decimal places.

Minimum Taxable

Type in the new minimum sales amount to reach for this tax to apply. If the sales amount is lower than the amount entered in this field, Maitre'D will not calculate taxes on this sale.

Date

Select the date at which the new tax parameters will become effective.

Click Delete to remove this tax and return to the list of taxes.

Click OK to save changes and exit.

Click Cancel to exit without saving.

Click Apply to save changes without exiting.

Tax Table

Tax Table branch:

Use Tax Table

Enable this option to use a tax table instead of a tax rate.

Repeat At

Enter the tax amount corresponding to the start of the repetitive cycle of the tax table. A repetitive cycle is when the range of cents taxed starts a consistent pattern. Maitre'D will repeat the tax brackets table starting with this tax amount, after the tax amount set in the Last Entry field below.

NOTE: You must have a value of at least 0.01 in this field, without reaching over to the amount entered in the Last Entry field below.

Last Entry

Enter the tax amount corresponding to the last position of the table to be filled. Maitre'D will repeat the tax brackets table after this tax amount, starting with at the tax amount set in the Repeat At field above.

NOTE: You can have a value of at most 1.00 in this field, without reaching under to the amount entered in the Repeat At field above.

Click the Tax Bracket... button to access the tax table and modify each entry in the table. You will need the tax table provided by your local tax authorities for this task.

Select an entry from the tax table and click Modify to edit its properties.

Click OK to save changes and exit.

Click Cancel to exit without saving.

When you click Modify on a tax bracket, configure as follows:

Tax

The amount of tax to be applied for each bracket.

From

As the [To] amount of each tax level is entered, the lowest [From] amount of the next tax level is automatically set to this top amount plus one cent.

Enter the highest amount on which this tax level applies.

Click Delete to remove this tax and return to the list of taxes.

Click OK to save changes and exit.

Click Cancel to exit without saving.

Click Apply to save changes without exiting.

Options

Options branch:

Inclusive

Maitre'D uses this field with a tax rate, but not with tax tables. If you select this option, Maitre'D will include the tax on the check's item line, but it will separate the tax from the total at the bottom of the check as well as on the Back-Office reports. If this option is disabled, Maitre'D will not include the tax in the item's price.

Here is an example of how the inclusive tax works: The check shows a tax of 10 cents on a soft drink that is priced at $2,00, as it appears on the item line. However, the Back-Office report will show that the item's actual price is $1.90 and the tax 10 cents (which amounts to the $2.00 found on the item line of the check). Therefore, when setting the price of the sales item, you will need to set the soft drink price at $2.00.

NOTE: Enabling or disabling the Inclusive option also automatically enables or disables the Tax before Quantity option.

Check Total

If you enable this option, Maitre'D will compare the total amount of all items on the check to the minimum taxable amount. Otherwise, Maitre'D will compare the total amount of all items associated with a given tax to the minimum taxable amount.

Rounding

Enable this option to round to the nearest cent. For example, 3.2 cents will be rounded to 3 cents, and 5.8 cents will be rounded to 6 cents. If this option is disabled, Maitre'D will cut off the last digits to form a whole cent. For example, 3.2 cents will be truncated to 3 cents, but 5.8 cents will also be truncated to only 5 cents.

Gross Method

This field applies to inclusive tax only. If this option is enabled, Maitre'D will use the gross method to calculate inclusive tax; otherwise, Maitre'D will use the net method to find out the inclusive tax. Here are a few examples of how the gross and net methods work:

The Gross Method

The item price is $10.00. The tax is 7%. Maitre'D uses this formula to determine the tax: 10.00 * .07 = $ 0.70

The Net Method

The item price is again $10.00 and the tax is 7%. Maitre'D uses this formula to determine the tax: 10.00 - (10.00 /1.07) = $ 0.65

Separate Printout

If this option is enabled and more than one tax is applied to a check, Maitre'D will print each amount on a separate line along with a description. If it is disabled, Maitre'D will accumulate the total of all taxes and print the total on one line with the description "TAX". For Inclusive taxes, this option only determines wether the total included tax amount is printed or not.

Tax Before Quantity

This field applies to inclusive tax only. If this option is enabled, Maitre'D will calculate the tax for a single item, and then multiply the tax by the quantity. If it is disabled, Maitre'D will calculate the tax but only after the price has been multiplied by the quantity.

BC Soda Beverage Tax

Enable this option to activate the calculation method that is specific to the Soda Beverage tax applicable in the Canadian province of British Columbia. Enabling this option also allows you to use the BC Soda Beverages Tax options located in the Tax branch of each division.

Click Delete to remove this tax and return to the list of taxes.

Click OK to save changes and exit.

Click Cancel to exit without saving.

Click Apply to save changes without exiting.

Apply Tax On

Apply Tax On branch:

Taxes the Tax

This option is effective only if 2 taxes apply on a division, and only for the tax defined in the Tax #2 field of that division.

If this option is enabled, Maitre'D will calculate the amount of the second tax based on the sales amount plus the first tax. For example, suppose you have to apply a federal tax then a state tax to sales items. If you enabled this option, Maitre'D will include the federal tax in the amount used to calculate the state tax. If this option is disabled, Maitre'D will only calculate the state tax using the sales amount.

Taxable Discount

Enable this option to calculate the tax before any discounts are applied on a check. If this option is disabled, taxes will be calculated on the discounted price.

Taxable Service

Enable this option to calculate the tax on service charges added to the check. If this option is disabled, the Service Charge will not be taxed.

NOTE: The Service Charge is configured in Point of Sale Control / Payments / Tips & Service... / [select revenue center] / Service.

Tax on Delivery Charges

Enable this option to calculate the tax on Delivery Charges added to the check. If this option is disabled, the Delivery Charge will not be taxed.

NOTE: The delivery charge is often considered as a service. In many jurisdictions, the delivery charge is affected by the same rules as a service charge. Delivery charges are configured in the Delivery module.

Tax on Charged Discount

Enable this option to calculate the tax on charged discounts added to the check. If this option is disabled, the charged discounts will not be taxed.

NOTE: This option has no effect if the tax is inclusive.

Taxable Gratuity

Enable this option to calculate the tax on gratuity added to the check. If this option is disabled, the gratuity will not be taxed.

NOTE: The gratuity is configured in Point of Sale Control / Payments / Tips & Service... / [select revenue center] / Gratuity.

Click Delete to remove this tax and return to the list of taxes.

Click OK to save changes and exit.

Click Cancel to exit without saving.

Click Apply to save changes without exiting.

Maitre'D POS

Maitre'D

Maitre'D - Complete Online Documentation

Introduction

Copyright & Legal Information

Trademarks

Audience

Conventions

Sample Restaurant Database

Using the Help Menu

Help Topics

Maitre'D Online

About Maitre'D

About Maitre'D

Easy to use customizable screens

Centralized Management Functions

Support for a Wide Range of Peripheral Devices

Wireless and Handheld Support

Real Time Inventory Management

Quick Service Restaurant (QSR) and Drive Thru Functions

Delivery and Dispatch Module

Floor Management

Redundancy and Security

Table Service Restaurant (TSR)

Employee and Payroll Management

Integrated Electronic Funds Transfer (EFT)

Customizable Reporting Features

Accounting Interfaces and Modules

Web-based Reporting and Real Time Alerts using DataBoard®

Centralized Database Management using Maitre'D e-Global and Broadcasting

Cooking Schedule Management

Purchase Order Management

Message Center

Frequent Diner and Rewards

Front Desk Hotel Interface

MealZone

Multi-Language Support

Chap 1: Hardware and Software Requirements

Hardware Requirements

Hardware Requirements

Minimum

Recommended

Large Sites / High Volume

Hardware Requirements for the Maitre'D Back-Office PC, Auxiliary Back-Office and Backup Server

Hardware Requirements for the Legacy POS

Hardware Requirements for the Advanced POS User Interface (HTML POS)

Hardware Requirements for Android Tablets running the Maitre'D Mobile POS app (MPOS)

Hardware Requirements for Apple iPad Tablets running the Maitre'D Mobile POS app (MPOS)

Hardware Requirements for Windows 11

Additional Information

Optional Hardware Components

Optional hardware components and manufacturers

Magnetic Card Reader

Customer Display

Scale

Cash Drawer

Kitchen Monitor

Barcode Scanner

Fingerprint Recognition (biometric devices)

Cash Card Reader

Fiscal Printer

Surveillance Camera

Bar Dispenser

Remote Display

EMV Credit/Debit Payment Devices

Evaluating Hardware

Evaluating Hardware

Evaluating Hardware

Benchmarks

CPUBenchmark.net

Performance indicators

Performance indicators

CPU Benchmark Score

Minimum Keystroke Delay

Methodology

Maximum keys / second

Methodology

Maximum keys / minute

Methodology

Unsupported Operating Systems