Configuration
Configuration Setup
An employee configuration is a set of options and settings that can be used for a group of employees. The employee configuration will determine if an employee is allowed to carry out specific tasks or not, like voids, check cancellation, price changes, inventory adjustments, etc. These options can also impact the behaviour of the POS, as you can determine whether or not a check will print, how modes are accessed, how screens are navigated, etc.
Typically, one distinct employee configuration should exist for each job title in the establishment. For instance, it is common to see distinct employee configurations for Managers, head servers, servers, bartenders, order takers, hostess, clerks, etc.
Up to 50 different employee configurations can be created in the Maitre'D database. Once a configuration is created, it can be assigned to an employee from Point of Sale Control / Employees / Employees / [Employee Name] / Function. All available configurations will be selectable from the Configuration drop-down list.
General
Description
Type in the configuration description. This description appears on the Employees Function page.
Redirection Table
Select the redirection table used for this configuration. This redirection table field overrides the normal redirection specified for each workstation.
Inactivity Override
Enable this option to override the inactivity timeout delay specified in Point of Sale Control / View / Options / Security.
NOTE: normally, this should not be used in the Hostess configuration, because they need to remain on their floor plan by default.
POS Inactivity
Enter the inactivity delay, in seconds, after which the workstation will timeout and return to the server login screen. Setting this field to 0 (zero) prevents workstation timeout.
NOTE: This setting has precedence over the delay specified in the POS Inactivity field, under Point of Sale Control / View / Options / Security. However, the value in that field must be different than 0 (zero) for the Inactivity Override to come into effect.
Invoice
Check Access
Enable this option to allow employees to access checks closed by other employees, using the last four digits of the check. If this option is disabled, the employees can only access their own checks.
Add on Printed Check
Enable this option to allow employees to add items to a table for which the check has already been printed. If this option is disabled, servers will not be able to add items to a table after the check has been printed.
NOTE: This also allows Table Zero employees to go back to the Print Check screen from the Payment screen by touching the Exit button, and touching the Exit button again to go back to the Order screen. This option is unavailable if the Bump On Complete Payment option is enabled in System Configuration / View / Options / Devices / Options.
Reprint Checks
If you enable this option, and an employee has already printed a check, the workstation can reprint a check when the employee presses the PRINT button. If you disable this option, and an employee has already printed a check, the workstation does not allow that employee to print the check again. The one exception to this printing restriction is that any time sales items are added to the check, the server can print the check again regardless of how this option is set.
Bartender/Order Status
If the Reprint Checks option above is enabled, but the Bartender/Order Status option is disabled, the Bartender or Order server will not be able to reprint multiple copies of the same check using the Status Screen.
Split Check
If you enable this option, the employees can split previously printed check into 2 separate checks with amounts that they specify. In this situation, first the server prints 1 check with the sales items. Then to split the check, the server creates 2 new check numbers with the appropriate amounts. Details of sales items do not appear on split checks. A split check displays one line saying " Misc. Split Check " and the amount. The split check is normally used in a situation where customers want to split one check into several checks regardless of what they had ordered.
Redistribution
If you enable this option, servers can redistribute the check amounts among customers at their tables. They can perform this function by pressing the REDISTRIBUTION button on the CMD screen at the touchscreen. For example, if a check was originally printed with all customers on one check, and the customers decide to split the check, the server is able to print as many checks as the table requests. The REDISTRIBUTION button does not appear unless the check has been printed once.
Void Check
Enabling this option will allow employees to void checks that have already been sent to the kitchen, but before they were closed. Employees can use the VOID CHECK button to void all items on a check instead of using the VOID button, which only voids highlighted items.
Print Last Check
Check on Table #0 must be set to "No". You must use the SEND button on the touch screen to send the order to shared printers. If the check has been printed, it is not possible to print the check again using the PRINT LAST CHECK button. The purpose of this option is to print checks that have been sent but not printed without reentering the check.
Skip Check Detail
If you enable this option, you will be able to enter a description that will replace the detail of the check when printing it.
Modifiers on Check
If you enable this option, the modifiers will print on the customer's guest check. For example, in fast-food, you would see the condiments. When ordering a hot dog with relish and mustard, all 3 items will be printed on the check.
Customer Tracking
If this option is enabled, after selecting the media type for a check, the server will be asked to enter a customer "account" or choose from a list of customers.
From order screen only
This option becomes available only if the Customer Tracking option above is enabled. Enable this option to disable the customer tracking prompt that normally appears after payment is applied. This option still allows for a loyalty account to be attached to a transaction from the order screen.
Division Category on check
Enable this option to print a summary by division categories on the guest check. As well, under P.O.S. Control / Revenue Center / Divisions Category, the Printed On The Check option must be enabled.
Print empty categories
When the Division Category On Check option is activated, enable this option to even print categories in which no sales were done on the guest check. As well, under P.O.S. Control / Revenue Center / Divisions Category, the Printed On The Check option must be enabled.
Sorting by meal types
Enable this option to print the guest check by meal course types, as you have set under P.O.S. Control / Revenue Center / Divisions.
Media on check with receipt
Select this option to print the Media distribution portion on the guest check as well as on the receipt for Fast-Food employees.
Coupon Rewards
Enable this option to allow this employee to generate "Buy $10.00 get a Free Item Next Visit" type Rewards Coupons to encourage guests to return.
NOTE: These rewards can apply to any check, and are not associated with Frequent Diners, but are configured in Point of Sale Control / Frequent Diner / Rewards Coupons.
Print Current Customer
Enable this option to allow to print the check for a single guest without going through the check distribution process and pressing the Next button for all guests who are not ready to leave.
NOTE: Also setup a Print Current Customer command button in Point of Sale Control / Screens / Screen Layout, Preferential Screen or CMD List
Loyalty Program
Enable this option to allow employees to record loyalty program information on guest checks by using a preferential screen button or a button on the PRINT CHECK screen.
NOTE: Loyalty programs are configured in Point of Sale Control / Frequent Diner / Loyalty Program.
Cancellation
Void Item
If you enable this option, the void option will be enabled but only for authorized employees such as managers. This option allows an employee to void items already sent to a shared printer.
Re-Open Check
Enable this option to allow managers to Re-Open Checks that were previously closed. With this option, the manager needs to type the last 4 digits of the check number to be re-opened. After the check number is entered, the system modifies its payment to Cash, creates a negative order equivalent to the original check, automatically closes it to Cash, and then recreates a positive third order equivalent to the original check.
NOTE: This option is available only if the Void Item option is also enabled, and can only be accessed through the Manager Menu.
NOTE: This option should not be used if EMV EFT protocols are in place. The payment will be modified to Cash in Maitre’D, preventing any EFT refund on that check number. Please use Cancel/Re-Open Check instead, which will automatically block any attempt to re-open a check closed to any EFT media type on EMV protocols.
Cancel Check
Enable this option to allow managers to Cancel Checks that were previously closed. The Cancel Closed Check function creates a negative order equivalent to the original check, and prompts for the media type for the negative check, because some payments do not accept negative amounts.
NOTE: This option is available only if the Void Item option is also enabled, and can only be accessed through the Manager Menu.
Cancel / Re-Open Check
Enable this option to allow managers to Re-Open Checks that were previously closed. The Cancel / Re-Open Check allows a manager to see a list of all closed checks with their number and value. Once a check is selected, the system modifies its payment to Cash, creates a negative order equivalent to the original check, automatically closes it to Cash, and then recreates a positive third order equivalent to the original check.
NOTE: This option is available only if the Void Item option is also enabled, and can only be accessed through the Manager Menu. To eliminate the printing of previously ordered items when reopening a check, also enable the Re-Open Check Without Kitchen Printing option in Point of Sale Control / View / Options / Printing.
NOTE: Cancel / Re-Open Check is blocked for checks closed to an EFT media type using EMV protocols. To reopen a check that was closed to an EFT media type on an EMV protocol, a VOID CCA STATUS needs to be done first. This will refund the payment card and allow for a Cancel / Re-Open to be carried out afterwards.
Reason Selection
Enable this option to prompt for a Void Reason when performing a Cancel or Re-Open Check.
Validate Amount
Enable this option to perform a validation when processing a Cancel Check to limit the amount refunded so that it is not higher than the total of the original check.
Tax/Service
Service
Enabling this option will cause Maitre'D to add a service charge to the check. The service rate can be configured under Point of Sale Control / Payment / Tips & Service. When printing each check that involves service charges, the WITHOUT SERVICE button appears on the Print Check screen at the workstation, allowing the server to cancel the service charge if necessary. If the employee's function is delivery, the service rate is the delivery charge.
Disable Service Removal
Enable this option to hide the WITHOUT SERVICE button on the print check screen of invoices that involve a service charge. This forbids these employees to cancel a service charge.
NOTE: The Service option, above, must also be enabled.
Service Override
If this option is enabled, the server will be able to change the service charge rate for the current check.
Special Tax Mode
If this option is enabled, this employee may gain access to the Special Tax Mode regardless of the workstation tax mode. The special tax button is located on the PRINT CHECK screen at the workstation. If you disable this option, the employee will work according to the tax mode of the workstation. The special tax applies to the whole check and is used instead of the tax for each division. The special tax is configured in Point of Sale Control / Payment / Taxes.
Auto Special Tax
If this option is enabled, the employee will always work using the special tax mode and does not have access to the Special Tax button on the Print Check screen. If you disable this option, the employee will work according to the tax mode of the workstation.
Non Taxable
If this option is enabled, a server may access the Non-Taxable button and close a check with no tax on it. The server must apply the Non -Taxable function to the entire check, not just part of it.
Individual Tax
If this option is enabled, the server will be able to choose the applicable tax(es) on the check.
Auto Non Taxable
If this option is enabled, the check selected by this server will be printed with no tax by default, unless override by pressing the TAXABLE button at the Print Check screen. The Non- Taxable option must be enabled to use this option.
Print Tip on EFT receipt
Enable this to print the tip and total lines on the EFT credit card voucher.
No tax on check
With this option enabled, the taxes will not be printed on the guest check, unless the employee touches the "Tax on check" button at the Print Check screen. However, taxes are still calculated and added to the check total as usual, and also appears in all the reports where taxes are calculated.
Gratuity
Enable this option to add the gratuity on bill for the employee. The gratuity on bill must also be configured properly in Point of Sale Control / Payments / Tips & Service. A manager with this option will be able to add gratuity to a bill even if the number of customers or sales amount does not meet the configured thresholds.
On Request
Enable this option to allow employees to add gratuity to a bill manually and on the fly, even if the number of customers or sales amount does not meet the configured thresholds.
NOTE: The Gratuity option, above, must also be enabled.
Removal
Enable this option to display a WITHOUT GRATUITY button on the print check screen of invoices that involve gratuities. This allows employees to manually cancel a gratuity at the workstation.
NOTE: The Gratuity option, above, must also be enabled.
Payment
The Maitre'D fine dining system offers the two standard banking methods.
In a server banking application, each server sends, prints and closes his/her own checks.
In a cashier banking application, each server sends and prints his/her own checks and the cashier closes all checks. The cashier uses the last four digits of the check number to recall the check. Upon recall, the cashier may add to the check, apply discounts and/or tender to a media.
In a cashier banking environment, the amount of the sale will show as a sales transfer on the server financial report and as a sales transfer and media on the cashier financial report. To allow an employee to close any check (including his own), the employee must be configured with both a server function and a cashier function.
The designation of server or cashier banking is made by enabling or disabling the With Cashier option in Point of Sale Control / Employee / Configuration / Invoice / Payments.
The designation of sales responsibility is made by enabling or disabling the Separated Sales option in Point of Sale Control / Revenue Center / Options / Payment. If Separated Sales is enabled, when a guest check is transferred to another server, the existing amount of sales remain with the server who ordered those items. If Separated Sales is disabled, when a check is transferred, sales credit belongs to the server who closed the guest check.
With Cashier
This option allows employees to print but not to close guest checks. Only the cashier can then close the guest checks. Do not enable this option if you want your employees to be able to close their own checks.
NOTE: If you give servers with the With Cashier option enabled a second function of cashier with the Check Access option disabled in Point of Sale Control / Employee / Configuration / Invoice, they will be able to close only their own checks with that second function. During rush hours, another cashier employee with the Check Access option enabled will be able to help by closing anybody's checks.
Amount Tender
This option allows employees to enter an amount greater than the check amount. Maitre'D will automatically calculate the change or tip.
Mandatory Amount
Enable this option to force the employee to enter the amount tendered, which can be equal or greater than the check total. If the option is disabled, the employee can simply press Enter when the amount tendered is equal to the check total.
Bar tab pre-auth
Enable this option to allow the employee to open a bar tab using a credit card and request a pre-authorization to cover a running tab.
NOTE: This feature is only available in the United States with select processors. The Electronic Funds Transfer module also needs to be configured to allow Pre-Authorizations and bar tabs.
Detail receipt
Enable this option for cashiers to print all sales items with the media types used on the receipt after settling a check.
NOTE: Both the Print Receipt and Check On Receipt options must also be enabled in Point of Sale Control / Payments / Media Types / Option
EFT reprint
Enable this option to allow the employee to print duplicate EFT vouchers.
Tray Total
Enable this option to allow settling with other media types than Cash with the Close All Trays function.
Disable Negative Payment
This option disables the "+/-" button on the Cash screen, unless the invoice itself is negative.
Payment Confirmation
Enable this option to allow these employees to accept reserved media types with the Mandatory Confirmation option enabled in Point of Sale Control / Payments / Media Type / Option. When an employee with this option disabled chooses such a payment type, a keypad appears for another employee with this option enabled to Login and confirm the media and amount.
NOTE: This option is normally only enabled for Head Servers and Managers.
Print Receipt Without Confirmation
Enable this option for the workstation to print the receipt automatically without prompting for a confirmation as soon as the payment is completed for all media type that offer a receipt.
NOTE: The Print Receipt option must also be enabled in Point of Sale Control / Payment / Media Type.
Account Payment
Receivable Account
This option enables the RECEIVABLE button in the SPECIAL MENU and allows employees to accept payments of receivable accounts from the workstation.
NOTE: The Balance is printed on the transaction receipt. This is useful when using Accounts Receivable as Gift Certificate.
Discount on Card Only
Enable this option to force to use of an Account Receivable card to apply an A/R Discount.
Display Balance
Enable this option to display the Accounts Receivable balance on the Order screen once an account has been associated to a table. The Accounts Receivable balance also appears at the bottom of the Print screen.
NOTE: the Display Balance must also be enabled in Server Control / View / Options / Receivable
Employee Deposit
Enable this option to grant access to the Employee Deposit payment in the Special Menu on the workstation. This function allows employees to deposit cash from their assigned cash drawer. The system keeps in record the employee number and the cash deposited to reflect this on the employee's financial reading.
NOTE: Deposits are for cash money only.
Employee Deposit Before Reading
Enable this option to force the employees to perform an employee deposit before they can print a reading.
Current / Previous Shift
Enable this option to allow the employees to determine whether the employee deposit that they are doing is for the current or previous shift.
Force deposit
Enable this option to force employees to perform a deposit when the threshold amount is reached in their assigned cash drawer. The cash threshold amount is configured in the Cash Limit field below.
Cash Limit
This field becomes available only if the Force Deposit option is enabled. Enter the cash amount threshold after which the employee will be forced to perform an employee deposit.
NOTE: For this option to work, employees must be linked to a Cash Drawer in Point of Sale Control / Employees / Employees / POS Operation, and cash drawers must be linked to the workstations in Point of Sale Control / Workstation / Options / Devices.
NOTE: If the amount of cash in the drawer exceeds the cash limit, the workstation will not accept transactions from this employee until enough cash has been deposited.
Order
Use Modifier
Enable this option to allow employees to order modifiers at the POS workstation. If this option is disabled, items that are configured with modifiers will be ordered without modifiers by these employees.
Replace Modifier
This option only becomes available if the Use Modifier option is enabled. Enable this option to allow employees to replace a modifier by a different one using the LESS function key.
Print On Next Client
Enable this option to send the items selected for the current customer to the kitchen when using the Next Customer button in Fast-Food operations.
No Customer Count
Enable this option to skip Table Zero (0) guests from the customer count in the reports for Bartender, Fast Food & Order employees. This is useful to avoid double count of a client who orders a drink in the lounge until a dinning room table is ready, for example.
NOTE: This option disables, for Table Zero (0), the Count Customer button of Point of Sale Control / Screens / Screen Layout Setup. Also, this option allows to skip guests of regular tables from the customer count in reports by allowing to enter Zero (0) when the # of Customers option is set to Beginning in Point of Sale Control / Revenue Center / Options / Options. The Special Menu Printout options also has to be enabled in both Point of Sale Control / View / Options / Check & Printing. This is useful to avoid double count of a client who orders a coffee and a dessert after paying the main meal, for example, or a customer ordering in the bar lounge while waiting for a table to become available.
Enhanced Mandatory Divisions
Enable this option to prompt for the mandatory divisions when the Send button is touched. This is especially useful for Drive-Thru operations.
NOTE: If this option is disabled, the prompt for mandatory divisions will occur when the Print button is touched.
Qty Keyboard
If you enable this option, a numeric pad is available, allowing the employee to specify quantities without using the Quantity button under the CMD screen.
Alternate Order Screen
Enable this option to compile the chosen items in real-time on the Order screen. As you choose items, if some identical ones have already been selected, they will be displayed on the same line instead of being displayed each on their own line. This is useful when ordering for multiple guests on the same customer screen.
NOTE: This option also compiles identical items ordered in separate operations.
Park Table
Enable this option to allow dining room employees to keep items currently selected but yet to be ordered so that they can leave the workstation and come back later without having to re-enter all those selections again. When that employee then accesses any Point Of Sales, the parked table is automatically offered, and the kept items are displayed, as if the employee had not left the workstation. New items can then be added and ordered at the same time as the kept items.
NOTE: Also create a Park Table button in Point of Sale Control / Screens. On the Floor Plan and Table Verification screens, a parked table will be noted with an "H", for Held. An employee can only park one table at a time.
Hold and Fire
Fire
Enable this option to allow employees to manually Fire held items to kitchen printers. This allows employees to override the time delay on held items.
Hold
Enable this option to allow employees to manually set a Hold on items during the ordering process, so they are not fired to the kitchen printers when the order is sent. When a hold is set on an item, the employee is asked for a time delay, in minutes, before the item is automatically fired to kitchen printers. The countdown starts as soon as the order is sent using the Maitre’D Send command. The time delay can always be overridden by manually firing the item(s) or printing the guest check.
NOTE: If Hold is used in conjunction with the No Time Delay option, Maitre’D will not ask for a time delay, and the item(s) will be held indefinitely. Held items can then only be fired by using the manual Fire command or by printing the guest check.
Auto-Hold
Enable this option to automatically hold items using the predefined time delay set in the item’s division. Affected items will display the countdown clock as soon as they are ordered and behave the same way as manually held items. The countdown starts as soon as the order is sent using the Maitre’D Send command. The time delay of automatically held items can be overridden by using the manual Fire command or by printing the guest check. This option can also be used in conjunction with the No Time Delay option.
NOTE 1: Auto-hold delay is configured in: Point of Sale Control / Revenue Center / Divisions / [Division name] / Option / Auto-Hold.
NOTE 2: This option is only available if the Hold option is also enabled.
Course Confirmation
Enable this option to prompt for an "All Clients" confirmation when putting a Course on Hold for one client on a table where multiple clients have items separated by courses.
NOTE: The Fire and Hold options must also be enabled.
No Time Delay
Enable this option so that all held items are held indefinitely. With this option enabled, Maitre’D will no longer ask for a time delay when holding items. This option also affects auto-hold items by causing them to be also held indefinitely. Held items can then only be fired by using the manual Fire command or by printing the guest check.
Status Screen Operation
Enable this option to use Hold & Fire management from the Status Screen. With this option enabled, traditional Hold & Fire management from the order screen remains available.
Conditional Printing
Use Conditional Printing
Enable this option to activate the conditional printing option setup in P.O.S. Control / Revenue Center / Divisions / Conditional Printing.
Print Modifier
Enable this option for the conditional printing chit to include the modifiers associated with the sales item(s) from the second division.
Use Compilation
Enable this option to group identical items together in the conditional printing portion of the order chit with the sales item(s) from the second division.
CVM
On the Fly Printing
If this option is enabled, the order will be printed at the same time it is entered.
Remote Display
If this option is enabled, customer can see his order on a remote display.
Display at the Bottom
Enable this option to display orders on the bottom half of CVM when this one operates in split mode.
Command
Send
If this option is enabled, the SEND button appears on the workstation for these employees. The SEND button is used for sending orders to the shared printers only. If Table #0 Check option is enabled, the SEND button also prints a guest check. If Table #0 Payment option is enabled, the SEND button closes the check.
If this option is enabled, the PRINT button appears on the workstation for these employees. The PRINT button is used to print a check for the guest. If the order has just been entered, the PRINT button prints the guest check and sends the order to the kitchen in one step without using the SEND button.
Close
Servers use the CLOSE button to select a method of payment for the check. If servers have not used the SEND or PRINT buttons for an order, the CLOSE button sends items to the kitchen, prints a check, and closes the check to the selected media type. This CLOSE button appears on the order entry screen next to the PRINT button. In a server-banking environment, the CLOSE button should always be enabled.
Change Mode
If this option is enabled, the MODE button is available on the order entry screen at the workstation, and employees have the ability to change modes for any transaction. This option allows employees to order items from different modes.
Change Revenue Center
If this option is enabled, the REVENUE CENTER button is available on the order entry screen at the workstation, and employees have the ability to change revenue center for any transaction. This option can allow employees to order items from different revenue center on the same check.
Can Exit POS
If this option is enabled, these employees have access to the function CLOSE POS in the SYSTEM FUNCTIONS at the workstation to stop running the program any time.
Confirm for LESS & CLEAR
Enable this security option to restrict the use of the LESS and CLEAR buttons. With this restriction, the workstation requests a password when trying to use the LESS or the CLEAR buttons during the ordering process and only removes the items if the password belongs to a manager. Also, with this option, the number of Items corrected as well as their value will be printed on the server financial report.
Track Item Correct Detail
Enable this option to track all Clear/Less operations, even for employees allowed to perform these functions. You can only disable this option if you disable the "Confirm for LESS & CLEAR" option above it as well. Maitre'D also includes details on all of the removed sales items within those traces, whether these operations are restricted or not.
NOTE: Using this option adds significant traffic on the network.
Send on Positive Total Only
Enable this option in the Fast-Food Configuration to force a manager Takeover for transactions where the total is brought back down to $ 0.00 or negative before it can be closed with the Send, Print or Close buttons.
Revenue Center Switch
This selection allows employees to switch revenue centers. By default the employees cannot switch the revenue center, the selected value is Unavailable and the touch that represents this function will not be available at the workstation. The other choices are Before Order, After Order or Anytime.
Mode Switch
This selection allows fast-food employees to switch modes. By default these employees cannot switch the mode, the selected value is Unavailable and the button that represents this function will not be available at the workstation. The other choices are Before Order, After Order or Anytime.
Order on Pour
Order on pour is a special ordering mode where a bar dispenser device takes control over the ordering process. While in this mode, the POS workstation automatically orders all items poured from the bar dispenser. By default, the workstation is always in standard ordering mode and the Order on Pour mode has to be toggled manually via a preferential screen or screen layout button.
Automatic Order on Pour
Enable this option to force employees into Order on Pour mode as they login to the POS workstation. Employees can still use the Order on Pour toggle button to go back to regular ordering mode, but will always default back to Order on Pour on every new order.
Other Items Available
Enable this option to allow employees to order items that are not tied to the bar dispenser device via a PLU.
NOTE: In order to be tied to a bar dispenser, items need to be linked to a PLU which has the Used for bar interface option enabled.
Combo Meal
Use Combo
Enable this option to activate the detection of combos by comparing the ordered items with the combo templates setup in Point of Sale Control / Revenue Center / Combo Meals. If they correspond to a combo, the employee can apply that combo so that the customer gets the special price.
Auto Apply Combo
Enable this option to apply detected combos automatically, without asking for a confirmation.
Multiple Combo Choice
Enable this option to suggest more than one combo when multiple combo options are detected from ordered items.
Auto Combo Suggestion
Enable this option to detect a combo as soon as a sales item flagged with the Combo Meal’s Main option is ordered.
NOTE: This option is not compatible with the Detect Combo on Print option.
Use Suggestion Screen
Enable this option to display the possible combos in an area of the Order Screen. You can touch this area to select the appropriate combo.
NOTE: You need to setup a Combo Screen Suggestion area in Screen Layout Setup and/or Preferential Screen Setup.
Use Ordered Items
Enable this option in a table-side service restaurant to activate the detection of combos by comparing the items ordered in current and previous operations with combo meals.
NOTE: For example, if a customer first only ordered a hamburger and French fries, but then orders a soft drink with his dessert, the sandwich, fries and soda can be combined into a hamburger combo.
Detect Combo on Print
Enable this option to activate the detection of combos by comparing all the items with combo meals when the check is printed, instead of detecting them automatically as the items are selected. This allows to give the best possible deal once all items have been ordered and the customer is ready to pay. The only possibility for regular employees will be to apply combos. Managers and Head Servers will have the choice to apply them or not. If checks are reprinted, because of added items and/or for a redistribution, only managers or head servers can apply new combos.
NOTE: This option is incompatible with the Auto Combo Suggestion options above, but the Use Combo and Use Ordered Items options must also both be enabled.
Print Combo Details
Enable this option to print combo components on the guest check. This option may be mandatory in regions where printing a detailed check is governed by law.
NOTE: Combining this option with Modifiers on Check (Point of Sale Control / Employees / Configuration / Invoice) may cause a lot of information to be printed on the guest check. Be sure to test this thoroughly before deciding on the final configuration.
Replace Surcharge
This option applies to upsizes. With this option disabled, surcharges are cumulative, meaning that the surcharge for the upsized item will be added to the surcharge of the original item. With the option enabled, the surcharge of the upsized item will replace the surcharge of the original item.
Apply Surcharge on Weight Modifier
Enable this option to apply the surcharge amount that is set in Modifier items ordered through Weight Modifiers. Note that for the surcharge to apply, the corresponding Weight Modifier needs to be set with a “free” value of at least 1.
Use Best Deal
When multiple items from the same group could be used to assemble a combo, enable this option to force the combo engine to always give the best possible deal to the customer. With this option enabled, the combo engine will always use the most expensive items when assembling a combo, which automatically gives the best possible combo discount for the customer. Surcharges are also taken into account when making the calculations. For instance, if a customer orders two desserts with a combo, a $3.00 apple pie and a $5.00 cake, Maitre’D will automatically make the $5.00 cake part of the combo, which saves the customer $2.00 more than the apple pie.
If this option is disabled, the combo engine will scan items in the order they were ordered and use the first item on the list that matches the combo requirements.
Special Menu
Use Special Menu
Enable this option to validate the ordered items using the Special Menu Settings when the Print or Close buttons are touched.
NOTE: The Special Menu Settings only work for the Bar Server, Bartender, Head Server, Managers and Server employee functions. They do not work on Table 0 (zero), nor for the Order or Delivery employee functions. The Special Menu Printout option in Point of Sale Control / View / Options / Check as well as the Special Menu Printout option and Alternate Printout in Point of Sale Control / View / Options / Printing must all be enabled.
Return to Order
Enable this option to order forgotten items before printing the check and returning to the Order screen.
NOTE: The Use Special Menu option above also has to be enabled.
Auto Send
Enable this option to order forgotten items before printing the check and exiting to the Login screen.
NOTE: The Use Special Menu option above also has to be enabled.
Transfer
Payment
If you enable this option, employees can transfer amounts between 2 different media types. This feature allows to correct "Cash Due" on the server reading after checks have been closed.
Server
If you enable this option, employees can transfer tables from one server to another. Use this option if servers take over tables from other servers. If an employee's function is manager or head server, the workstation requests the number of the table involved in the transfer. The managers or head server have the option to move the table to a specific server. If the employees are not head servers or managers, they can only enter the table numbers of the tables they are accepting.
Table
If you enable this option, employees can change a table number to a different table number in the server's section. This option is helpful if a server enters the wrong table number or the customers move to a different table.
All Tables
Enable this option to allow employees to transfer all open tables from another employee. Managers using this option can transfer tables to and from any server. Regular employees can transfer tables from any server to themselves only.
Customer
If you enable this option, employee can transfer one customer from a table to another table if both tables belong to the employee.
Item
Enabling this option allows employees to transfer items from one customer to another sitting at the same table. If you need to transfer items to a customer at another table, the customer transfer option must also be enabled; this function is located on the Status screen. Managers or head-servers can transfer items from one to another.
Tips
If you enable this option, a server can transfer a portion of tips from another employee. Servers cannot transfer their tips to other employees.
Order
If you enable this option, any employee with the ORDER function will be allowed to access any table opened in order mode. Otherwise, the employee will only be able to access his own table.
POS Report
Personal Reading
If you enable this option, Maitre'D allows the employees to print their server financial report. Otherwise, employees cannot print their server financial reports. An authorized employee must print the report such as a manager.
Global Reading
If you enable this option, Maitre'D allows employees to print a main reading. You must also select the Personal Reading field and manager functions. The Main Reading button appears on the Manager menu.
Divisions Report
If you enable this option, the server financial report includes the total amount and the total items sold in this division.
Categories Report
If you enable this option, the server financial report includes a summary of sales by categories.
Checks Report
If you enable this option, Maitre'D includes a list of checks closed by the employee in the server financial report.
Counters Report
If you enable this option, Maitre'D includes a list of counters (sales units or meters) in the server financial report.
Activity Report
If you enable this option, Maitre'D allows the employees to print the activity report at the workstation. You may generate the activity report for the full day or a range of hours in the day in order to compile labor and sales statistics for the restaurant.
Open Table Report
If you enable this option, Maitre'D allows employees to view all open tables. Otherwise, Maitre'D does not allow the employees to view open tables other than their own. It is possible to view or print a list of open tables for a particular server or all servers from the workstation.
Workstation Report
If you enable this option, Maitre'D allow the employees to access the reports about the workstation.
Current Shift Report
If you enable this option, Maitre'D allow the employees to access the reports of the current shift.
Previous Shift Report
If this option is enabled, Maitre'D allow the employees to access the reports of the previous shift.
EFT Consolidated
Enable this option to print the Electronic Funds Transfer Total, including all Credit and Debit Cards, on the Server Reading.
Selection
Report Selection
If you enable this option, Maitre'D allows the employee to access the pre-defined reports at the workstations. When selecting this option, you will have access to the Detailed report frame in order to select which reports you want to give access to this employee's configuration.
Divisions
When enabled, this option makes the Divisions report available from the Special menu on the POS under the Detailed report menu. This report will give you sales total by revenue centers and modes. The sales figures are before taxes and discounts.
Today's Meters
When enabled, this option makes the Today's Meters Report available from the Special menu on the POS under the Detailed report menu. This report will give you the quantity of sales unit by revenue center sold during the day. It gives you an average of each sales unit sold by period of time, based on daily sales units sold for the week.
Yesterday's Meters
When enabled, the Yesterday's meters report can be found in the Special menu on the POS under the Detailed report menu. This reports gives the quantity of sales unit by revenue center sold on the last day closed. It gives you an average of each sales unit sold by period of time based on daily sales units sold for the week.
Current Meters
When enabled, the Current Meters Report can be found in the Special menu on the POS under the Detailed Report Menu. This report provides the quantity of sales unit sold for each week of the current period; it sorts the information by revenue center and gives you an average of each sales unit sold weekly during the period.
Passed Meters
When enabled, the Passed meters report can be found in the Special menu on the POS under the Detailed Report Menu. This report gives you the quantity of each sales unit sold for each week of the previous period; it sorts the information by revenue center and gives you an average for each sales unit sold weekly during the period.
Activity 15 Min
When enabled, the Activity 15 Min report can be found in the Special menu on the POS under the Detailed Report Menu. This report gives real time information on sales and labor cost for each period requested. In addition to the regular activity report, this report provides labor cost per employee task and per department information.
Activity 30 Min
When enabled, the Activity 30 Min report can be found in the Special menu on the POS under the Detailed Report Menu. This report gives real time information on sales and labor cost for each period requested. In addition to the regular activity report, this report provides labor cost per employee task and per department information.
Activity 60 Min
When enabled, the Activity 60 Min report can be found in the Special menu on the POS under the Detailed report menu. This report gives real time information on sales and labor cost for each period requested. In addition to the regular activity report, this report provides labor cost per employee task and per department information.
Activity Summary
When enabled, the Activity Summary report can be found in the Special menu on the POS under the Detailed report menu. This report gives real time information on sales and labor cost for each period requested. In addition to the regular activity report, this report provides labor cost per employee task and per department.
Preorder Report (Today)
When enabled, the Pre-order report (today) can be found in the Special menu on the POS under the Detailed report menu. Pre-orders are orders given to you several days in advance. This report gives you the list of Pre-Orders for the current day.
Preorder Report (30 Days)
When enabled, the Preorder report (30 days) can be found in the Special menu on the POS under the Detailed report menu. Pre-orders are orders given to you several days in advance. This report gives you the list of Pre-Orders for the next 30 days.
Global Dispatch
When enabled, the Global Dispatch report can be found in the Special menu on the POS under the Detailed Report Menu. This report shows information such as delivery orders assigned to each delivery driver, customer waiting time, and the times at which the driver left and returned to the restaurant. It can also show total amounts received and any discount or credit granted to a customer.
Driver Dispatch
When enabled, the Dispatch driver report can be found in the Special menu on the POS under the Detailed report menu. This report shows information such as delivery orders assigned, customer waiting time, and the times at which the driver left and returned to the restaurant. It also shows total amounts received as well as any discount or credit given to a customer.
Reading By Revenue Center
When enabled, the Reading By Revenue Center report can be found in the Special menu on the POS under the Detailed report menu. This report gives you sales information on a specific revenue center or combined sales information for all revenue centers.
Bar order
When enabled, the Bar Order report can be found in the Special menu on the POS under the Detailed Report menu. This report shows what alcohol is currently ordered in Maitre'D but still not poured by the Berg bar dispenser device.
Reset
Reset Report
If you enable this option, employees can reset their own reports to zero after printing. This is useful in the case of split shifts. You would then have separate cash and sales totals for each shift. It is possible to obtain a report showing cumulative totals for the entire day from the Back-Office. You must select the Reading field discussed above for this option to work.
Auto Reset Report
If you enable this option and the Reset Report option isalso enabled, the Server Financial Report (SFR) will automatically reset after printing. Otherwise, the server will have the choice to reset or not the SFR.
Manager Reset Report
If you select this option, the Manager will have access to 2 functions to reset employees reports without having to print them. The Reset Report function allows to reset the reading of a single employee at a time. The Multiple Reset Report function allows to reset many employees' financial reports at ounce. On the resulting server number screen, you can touch the ALL button to reset every employees' readings, or select any employee's name to add them to the list of financial reports being reset, and touch the EXIT button, followed by the OK button to confirm the operation.
Reset when Punch In
If you enable this option, Maitre'D automatically resets a server's financial report at punch-in (every time the server clocks in). All sales totals start at 0, but Maitre'D does not erase the check detail at the bottom of the server financial report.
Reset when Switch Skill
If you enable this option, this server's financial report is reset when an employee switches a job skill (such as from bartender to server). Otherwise, it is not reset when an employee switches a job skill. This field only applies if you are using the Time & Attendance module.
Punch Out Reading
If you enable this option, after the employee punches out, a financial report for this employee will print.
Functions
Availability
Enable this option for managers to allows them to toggle the availability of items per Revenue Center and Mode through the Manager Menu on the Point Of Sales. They can choose between the permanent Availability or the Temporary Withdrawal option. Managers can also generate an availability reading, that prints all unavailable or temporarily withdrawn items of the selected revenue centers and modes. The report includes the following information:
Revenue Center
Mode
Items
(P) Permanent availability
(T) Temporary withdrawal
NOTE: The Temporary Withdrawal is used for an External Orders System (EOS) in addition to the POS. All Temporary Withdrawal will be made available again for the next fiscal day if the Reactivate Temp. Withdrawn Items at the EOD option is enabled in Point of Sale Control / View / Option / Configuration / Option.
Manager Functions
Enabling this option, employees can perform functions usually reserved for managers. All of the following functions at the workstation are available to employees if enabled.
System Function
Servers Report
Closing Function
Void a Table
Main Reading
Employee Deposit
Variable Lists Set Up
Activity Report
Open Tables Report
Currency Set Up
Mode Set Up
Discount Availability
If disabled, employees cannot perform these manager functions.
System Function
If you enable this option, the employee will be able to delete the following files from the workstation: DATA.DAT , *. DAT , SETUP.DAT , Printer Test. If you disable this option, the employee does not have access to this function.
NOTE: Deleting some of those files may bring your system down for several minutes. Only authorized personnel should have access to this function.
End of Day
If you enable this option and all the tables and checks are closed, this option allows the employees to close out the day from the workstation. If you disable this option, employees cannot close the day.
Remark
If you are sending the order to a shared printer and printing the guest check at the same time, the remark shows up on both the kitchen chit and the guest check.
Void Table
If you enable this option, employees can void open tables. If you do not enable this option, employees cannot void open tables.
No Sale
By enabling this option, the NO SALE button will appear as a programmed button in the screen layout or under CMD. Employees will be able to ring a No Sale on the workstation and open the cash drawer. If not, the NO SALE button will not appear therefore they will not be able to open the cash drawer this way. Employees usually use the NO SALE button to make change, as well as to perform other related tasks. MaitreD records the number of No Sale transactions on the servers financial report for security reasons.
NOTE: The option Drawer must be enabled in the Employees POS Operation.
Split Sales
If you enable this option, a server will be able to split the sales of a server.
Waste Table
By enabling this option, a WASTE TABLE button will appear listed under the FUNCTIONS button. The purpose of this function is void transactions, but, if you are using the Inventory Management module, it will not return the items to the inventory.
Waste Item
By enabling this option, a WASTE ITEM button will appear listed under the FUNCTIONS button. The purpose of this function is void single items, but, if you are using the Inventory Management module, it will not return the item to the inventory.
Close the Shift
If you enable this option, the employee will have access to a CLOSE SHIFT button under the FUNCTIONS button.
Generate Shift Report
Enable this option to print a shift report when closing the shift at the workstation.
NOTE: If you ask to close the shift for All workstations the report will include All workstations, All shifts & All Drawers.
Unlock PATT Tables
Enable this option to allow employees to unlock tables that are locked by Pay-At-The-Table (PATT) remote payment devices.
Initialize Pin Pad
If you enable this option, these employees have access to the INITIALIZE POSPAD function in the Special Menu at the workstation.
Bar dispenser override
Enable this option to enable the bar dispenser override function, under the manager menu, which allows to pour drinks without the need to send an order from Maitre'D first. For example, a drink might have been dropped, and this function allows to pour it again without having to order it again on the workstation. This function must be used on the workstation unto which the bar dispenser device is physically connected and defined.
EFT refund
Enable this option to allow these employees to perform credit cards refunds at the workstation.
Inventory adjustment
Enable this option to allow inventory adjustments from a handheld workstation using the pocket PCs bar code reader.
Display theoretical quantity
Enable this option to display the theoretical quantity of items when entering inventory adjustments from a handheld workstation.
Merchandise Reception
Enable this option to allow an employee to perform Merchandise Reception from a workstation, such as a handheld.
NOTE: To allow this, also enable the Remote PO Reception option in Inventory Management / View / Options.
Cash Card Operation
Enable this option to allow a manager to do special transactions on cash card, such as refill the card with more money.
Recipe
Enabling the option will have Maitre'D display recipes for sales items selected on the touch screen. Example, a new bartender might use this option if he/she forgets or does not know how to prepare a drink.
NOTE: They can also print the recipe. This function is accessible only if the Inventory module is installed on your system.
Access Other Bar Server Table
Enable this option to allow Bar Servers to access other Bar Servers' tables when using the Table function on the Order screen, similarly to head-servers that can access other server's tables, but without the Previous, Next and Status functionalities.
Shift Deposit
Enable this option to allow a cashier to declare a deposit from the cash drawer at the end of a shift.
Bag Deposit
Enable this option to allow a manager to declare a bag drop at the bank.
Meal Plan
Enable this option to give employees access to the Meal Plan functions.
NOTE: To accept ITC Meal Plan Cards as a form of payment, add the following configuration keys & values in the POS.INI files of the workstations;
UseMealPlan=True
MealPlanIP=xxx.xxx.xxx.xxx (IP Address of the Meal Plan Server)
MealPlanTimeOut=xx ( Timeout in seconds. Default is 5 sec.)
For the workstations to send a unique ID in a Meal Plan request to ITC instead of their POS number, also add the following configuration key & value:
MealPlanID=xxxx (ID provided by ITC)
Reprint External Check
Enable this option to allow these employees to access through the Function button a screen with all external checks coming from a 3rd party application, such as a kiosk or a web site. These checks are displayed from the most recent to the oldest, and touching one of these buttons reprints that check.
CMD
PLU Number
If this option is enabled, employees can order sales items by the item numbers. This number is not the PLU number, but the sales item number. The sales item number is displayed as the ITEM # in the top of the screen in Revenue Center / Items Setup. The sales item number may be different from the PLU number. The Sales Item number can be displayed at the workstation if you enable the Item Reference option in Configurations by revenue centers Options.
Order Real PLU number
Enable this option so that employees can order sales items using the PLU number linked to the sales item. This option is especially useful when PLU numbers are already pre-printed on the sales items by the manufacturer.
Miscellaneous
Enable this option to allow the use of items with the Open Price option enabled in P.O.S. Control / Revenue Center / Items Setup / Function
NOTE: To actually change the value of an Open Price item, the Price Override option below must also be enabled.
Quantity:
If you enable this option, employees can use the QUANTITY button to enter multiple orders of the same sales items.
Course:
Enabling this option will give employees access to the COURSE button which allows them to specify what items ordered correspond with which course of the meal. For example, a customer may choose to have their appetizer served before or along with the main entree. If you disable this option, employees do not have access to the COURSE button.
NOTE: In order to speed up the ordering process, you can program COURSE buttons on the preferential screen. This option is available only if you also disable the Conditional printing option in Point of Sale Control / Employees / Configuration / Order and enable the Compilation option in Point of Sale Control / Revenue Center / Options / Options / Kitchen.
Auto Add Course:
If you enable this option, when you add a course to a customer order, then go to the next customer on the table, the course will be automatically added to this customer. When this option is disabled, you have to add the course to each customer if needed.
NOTE: The Kitchen Compilation option must be enabled.
Credit Card Number:
When activated, that option enables Maitre'D to memorize credit card numbers by using the Credit Card Number button. For example, this function can be used to start a tab without actually authorizing the credit card transaction for a specific dollar amount. If you disable this option, employees do not have access to the Credit Card Number button.
Remark on Request:
If you enable this option, the REMARK button appears on the CMD screen and allows servers to enter Remarks whenever they want. In Configurations by revenue centers Options you can program the following features with regard to remarks:
To set the number of lines for remarks, fill the Number of Lines field.
To define when the Remarks screen appears, change the Input field.
If you wish no remarks to print on the guest check, disable the On Check option. You can choose whether or not remarks print on the guest check, but if you are using remarks they always print in the kitchen. There is no option to turn off remarks on the shared printer.
Remarks are useful for telling the kitchen the customer is in a hurry or to personalize message on the guest check, such as "Happy Birthday Joe!".
Number of Clients:
This option allows employees to enter the number of customers at each table using the Number Of Clients button. The original number of customers entered could be updated as people either join or leave the table. Re-enter the check and change the number of customers. If this option is disabled, these employees can not modify the number of customers at a table.
Round:
The ROUND button allows employees to reorder items already ordered by customers at a table. Example, a customer ordered 1 order of Nacho and 2 Bud Lights. Suppose that a half an hour later the same customer wanted another order of Nacho and 2 Bud Lights. The ROUND button would allow an employee to order these same items again with fewer keystrokes. If enabling this option, the ROUND button is available to employees. To enable this option, the Round option under the Revenue centers/Options must also be enabled.
Client Adjustment:
If you enable this option, the employees will be allowed to adjust their total count of customers.
NOTE: This manual modification is only reflected on the employee readings on the workstation and the Sales Consolidated report in the report center.
Price Override:
Enable this option for employees to enter a value for an items with the Open Price option enabled in P.O.S. Control / Revenue Center / Items Setup / Function. This option is helpful when customers order items that are not on the menu, specials, or new items that have not been programmed.
NOTE: The Miscellaneous option above must also be enabled. The Price Override option must be enabled to allow the use of the Price Override function defined in a Macro/CMD list.
Manual Bar Code:
Enabling this option will enable the employee to enter bar codes manually.
View Order Time:
Enable this option to see on screen the time the order was sent to the kitchen. When enabled, the server can select the Order Time option under the CMD screen to display the time the order was sent. The time will be displayed for each item over the price location.
Assignment Override
Enable this option so that when using the floor plan, it is possible to assign tables to an employee that are not assigned to the section of that server. Also, when these employees touch the Table button without entering a table number, the floor plan is displayed, and they can simply touch the table they want to open.
NOTE: If the Special Menu Printout options are also both enabled in Point of Sale Control / View / Options / Check and Printing, the floor plan is displayed with the color and blinking scheme setup in Floor Management / View / Options /Status.
Change Floor Plan
Enable this option to allow employees to change floor plans on the workstation.
Open Description
Enable this option to allow the use of items with the Open Description option enabled in Point of Sale Control / Revenue Center / Items Setup / Function.
Negative Price Disabled
Enable this option to prevent employees from entering a negative price when ordering an open price item.
Setup
Table Assignment
Enable this option for Hostess employees to select Floor Plans and Cancel or Modify Clients on the Waiting List in Floor Management mode or to assign tables to sections in Control Buffet mode.
NOTE: Maitre'D will use the Floor Management module if the Table Assignment option is enabled in the Point of Sale Control / View / Options / Configuration / Option. If it is disabled, Maitre'D will work with the Control Buffet mode instead.
Section Assignment
Enable this option to allow Hostess employees to assign employees to sections.
Discount Availability
The Discount Availability button, which appears on the Manager menu, allows employees to turn discounts on or off at the workstation. If you enable that option, Maitre'D will allow employees access to discount availability. If you disable this option, the employee cannot access discount availability.
Privilege Credit
Enable this option if you want the employee to be able to apply a credit to a privilege customer account.
Permanent Meter
If you enable this option, the server, when accessing Table 0, will be prompt with the list of meters and will be able to declare a new value for the meters. This value will be used to generate sales and record adjustments for this waiter. This feature is usually programmed for BARTENDER or BAR SERVER employees.
Meter Adjustment:
If you enable this option, employees are allowed to change the value of the permanent meters on the workstation. If you disable this option, changes to the permanent meters must be done in the Back-Office.
Currency Setup
If you enable this option, employees can change the Exchange Rate at the workstation. If you disable this option, the Exchange Rate can only be change from the Back-Office.
Price Change
If you enable this option, employees can change the prices of sales items in any mode from the workstation.
Screen Setup
Enable this option to allow these employees to modify the descriptions and items assigned to buttons on preferential screens from the workstation. If this option is disabled, these employees can only modify the prices of the items assigned to these buttons.
Mode Setup
Enabling this option will enable employees to change the workstation mode. If you disable this option, employees will not be able to change the mode and the workstation will work in the mode selected in the Workstation Mode configuration. This option can be used for bars that offer a happy hour special. For example, suppose that the happy hour finishes at 7:00 P.M., but that, given an unusually busy night, some customers did not get the chance to be served by that time, then the manager can decide to extend the happy hour by changing the mode.
Assign Waiter
If you enable this option, these employees have access to the function SERVER ASSIGNMENT in the MANAGER MENU at the workstation. The selected Point Of Sales this employee is allowed to work on is saved in the Workstation field of Point of Sale Control / Employee / Employee / POS Operation.
NOTE: The Server Assignment option must also be enabled on Point of Sale Control / View / Options / Security.
Redirect Printer
You can enable this option to have access in changing the shared printer output at the workstation.
Variable list
You can enable this option to have access to the variable lists programmed in Point of Sale Control / Screens.
Access Setup
If this option is enabled, the manager will be able to register employee fingerprints or assign magnetic employee cards. This operation is only available to employees that have the manager function.
NOTE: This option used to be called Biometrics Setup.
Drawer Setup
Enable this option to allow a manager to assign cash drawers to employees from the workstation.
Disable Password Change
Enable this option to prevent employees from changing their passwords at the POS workstation.
Table 0
Access
Table 0 access allows an employee to place orders quickly and in rapid succession by eliminating the table # and manually closing all transactions to cash. For example, this is helpful in a busy bar environment. The system returns to the order entry screen automatically. If this option is enabled, this employee has access to table #0. Otherwise, this employee is not able to work on table #0.
Check
If you enable this option, the workstation prints a guest check automatically for each transaction when you use the SEND button. Otherwise, the employee must command the workstation to print a check on Table #0 by using the PRINT button. The Table #0 access option must also be enabled to use this option.
NOTE: If this option is disabled, Fast-Tender operations are quicker since you are not forced to print the check when using the fast-tender buttons.
Payment
This option offers you a choice of payment by displaying the media type screen after an order on Table #0 on. If the option is disabled, however, Maitre'D assumes the media type is cash and closes the check to cash. Disabling this option gives faster operation because the check automatically closes to cash. However, if the check is closed to cash by mistake, you can always modify the payment by using the last four digits of the check. The Table #0 access option must also be enabled for this option to work properly.
Drawer on Total
If you enable this option, the cash drawer will open when the workstation displays the total during table #0 operation. Otherwise, the cash drawer will only open after the media type is selected. Usually, this option is enabled for faster operation.
Void
If this option is enabled, employees can create negative checks. Employees use negative checks to perform refund on closed checks. This option does not produce a button on the CMD screen. You are not voiding a specific check, but creating a new check number that has the items to be voided entered negatively. This check offsets the check that was ring incorrectly.
Bar server interrupt
Enable this option to be able to switch from one bar server order screen to another, during the ordering process. When enabled, a SERVER button will let you switch from the current bar server order screen, to a new bar server order screen. For example, if Bar Servers are entering an order in the system but another employee comes along who needs to place an order urgently, they can select the Server Interrupt button and enters their server number and process the order. The original servers are then able to go back to the first order screen; Maitre'D will simply take them back to where the order was left off.
Filtered Customer List
Enable this option so that bartenders can filter only the tabs he has opened himself from all running bills.
CCard Use Name for Bar Table
Enable this option so that a bartender can read a guests name from a credit card magnetic strip after login on, and use it as the table name.
NOTE: The Name on EFT Receipt option in Electronic Funds Transfer / View / Options / Operation must also be enabled.
Reverse First and Last Name
Enable this option to invert the sequence in which the first and last names are displayed on the order screen when allowing bartenders to read these names from a credit card magnetic strip to assign it to a table.
NOTE: The Use CCard Name For Bar Table option above, as well as the Name on EFT Receipt option in Electronic Funds Transfer / View / Options / Operation, must also be enabled.
Confirm CCard Name
Enable this option so that a bartender is prompted for a confirmation of the name on the credit card before assigning it to a table.
NOTE: The Use CCard Name For Bar Table option above, as well as the Name on EFT Receipt option in Electronic Funds Transfer / View / Options / Operation, must also be enabled.
Food Runner
Delay
Enter the delay in second, to wait before the last three orders are displayed. By default, the delay is set to 0 and the orders do not display.
Consolidate orders
Enable this option to compile the ordered items on the Food runner screen.
Sort items by category
Enable this option to group items by division category on the Food runner screen.
Fiscal Printer
XClose
Enable this option for the manager configuration so that they can print the current Fiscal Report of the printer on each workstation individually in Russia.
End Of Day (2 Close)
Enable this option for the manager configuration so that they can print the final Fiscal Report and Close the fiscal day of the printer on each workstation individually in Russia.
NOTE: The End Of Day has to be performed EVERY day on EACH fiscal printer
Delivery
Historical
If you enable this option, employees will have access to the delivery time of the last five orders of the customers. The Delivery module must be installed on your system to use this option, and the historical field and the With Driver option in the Delivery/View/Option must be enabled.
Credit
If you enable this option, employees can give a customer a credit that may be applied on their next delivery. The credit applied to a customer will be treated as a discount the next time this customer calls to place an order. The Delivery module must be installed on your system to use this option, and you must define a Credit promotion in P.O.S. Control/Payments/Promotion.
Last Order
If you enable this option, employees can recall the details of the last order that the customer has placed to the restaurant by using the LAST ORDER button in the CMD screen. The Delivery module must be installed on your system to use this option, and the Last Order option in the Delivery/View/Options must be enabled.
Drive Thru
This option is only available for employees with the Order function. This option is designed especially for a restaurant with a drive-thru service. The system uses the FIFO (First in First Out) method to recall the customers in the queue. A drive-thru employee should be set with two Order Functions and use different configurations for each function. The first function is used to take customers orders. In this configuration, the Drive Thru field must not be enabled. The system will then assign a new order number. The second function is used to recall and close customer orders. In this configuration, the Drive Thru option must be enabled. The system will then give access to the oldest unclosed order. For a restaurant with two drive-thru windows, you can create two different employee numbers. One will be use to take customer orders and one to close them. In this set up, you only need one function per employee.
Order Re-enter Table
Enable this option to speed up service by automatically reentering the Order Screen when using the Order Function, to quickly start a new transaction, like the Fast-Food Function.
Print Invoice After Payment
Enable this option to print Drive-Thru Invoices after the payment and show settlement information.
Order Only
Enable this option to disable the manual entry of an order number on the Order function button. This makes sure the system always generates the next available order number.
Driver Manager
If you enable this option, the driver will be able to assign and recall delivery orders for other drivers through a Driver Dispatch screen.
NOTE: The Dispatching option must also be enabled in Delivery / View / Options.
Pick Up Mode
Enabling this option will allow the server to use the Carry Out function-a new function designed to do carry outs. A carry out is an order that is taken by phone from the employee, just like a normal delivery, but that is picked up at the restaurant by the customer instead of being delivered to the customer's home.
In order to enable that function, you must create a Carry out Configuration like a basic delivery configuration, but you must also select the Pick up mode option under P.O.S. Control / Employees / Configuration / Delivery. When enabled, this option allows to obtain a CARRY OUT function, therefore, all the carry out orders will not appear in the dispatch screen. You will need to create 2 functions for employees taking telephone orders. One is called DELIVERY, for orders to be delivered, and the other one is CARRY OUT for customers that will pick up their orders. For DELIVERY, use the delivery configuration that has no Pick up mode option enabled, and for CARRY OUT use the one that does have the Pick up mode option enabled.
From the server ID screen, enter your server code then press ENTER; this will give you access to a selection screen.
Touch the CARRY OUT button to make the customer information screen appear.
Enter the customer information then touch ORDER.
Place your order and hit the SEND button. This way, the order will not be sent to the drivers' dispatch screen.
Use Print Dispatcher
Enable this option to display the print dispatcher screen by default to driver managers when accessing the dispatch function. A button allows switching between the Print Dispatch and the Driver Dispatch screens. This function can be enabled or disabled through the managers' Special Menu.
NOTE: During the End Of Day, the print dispatcher is automatically reactivated. The Driver Manager option above and the Printing options in Delivery / View / Options / Dispatching must also be enabled.
External Zone Configuration
Enable this option to allow these Employees to modify the Additional Delays and Statuses of an External Order System zones from the Points Of Sales.
NOTE: The Driver Manager option above must also be enabled.
Discount
Select the discounts the employee can apply on the customer check. Only a manager or a head server can apply the non-selected discounts for this employee.
Media
Payment
Select the payments you want to grant to employees.
Event Manager
Enable this option to allow employees to use the Event Manager functionality.
NOTE: In order to use Even Manager functionality, the Use Even Manager option needs to be enabled in Server Control / View / Options / Advanced / Miscellaneous.
Add Depot
Enable this option to allow employees to apply a deposit towards an event.
Remove Depot
Enable this option to allow employees to cancel or refund a deposit previously made for an event.
Start Event
Enable this option to allow employees to start an event.
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