Main Back Office - Before activating the license

Maitre'D Back-Office License Activation

Before activating the license

Before the license can be activated, you need:

License Serial Number

The Maitre’D license serial number can be obtained by ordering a Maitre’D license through our ordering system, by phone or by e-mail.

NOTE: Please note that there is a turnaround time of 4 hours for all orders and that new licenses are only created during normal business hours. The License serial number can be found on the invoice received after the creation of the license.

Commerce Name

Obtain the commerce name from the restaurant owner or manager. The commerce name is limited to 20 characters, including spaces.

When a new license is activated for the first time, you will be given the opportunity to configure the commerce name as it will appear in the Maitre’D Back-Office, on report headers and on the header of printed guest checks, invoices and receipts.

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License activation process

With the license serial number and commerce name in hand, you can proceed with the license activation.

1. After restarting from the installation of the Maitre’D Back-Office, Auxiliary or Backup Server software, the Maitre’D License Activation prompt will automatically appear.

Serial Number & Commerce name Prompt

1. Enter the required information:

Serial Number & Commerce name Filled

a. Type in the license Serial Number as it appears on your Maitre’D invoice.

b. Type in the Commerce Name as it should appear in the Maitre’D Back-Office, on report headers and on the header of printed guest checks, invoices and receipts.

c. Click Next >> to continue the process.

1. The Site Code will be generated. Select it and copy it to the clipboard.

Request Key Code

1. Logon to the Maitre'D Distributor Portal:

http://distributors.maitredpos.com/

1. Select your language.

2. Enter your username and password, then click the Login button.

3. Click the License Activation link, near the top of the page.

Website - License Activation Link

1. Type in the license serial number and click the Submit button.

Website - Submit Serial Number

1. Locate the activation record for your license and click the Activate link.

Website - Activate

NOTE: The activation record for the Main Back-Office is identified by the word "Main" in the record header. Also, all the modules and interfaces purchased with the license are listed.

1. If this is the very first activation of this license, you will be allowed to type in the Restaurant Name (commerce name). This name is case sensitive. Otherwise, the restaurant name will be filled in for you and cannot be modified.

2. Paste in the Site Code copied earlier.

3. Click the Generate button.

Website - Site Code

1. Your Activation Code (key code) will be generated. Select it and copy it to the clipboard.

Website - Key Code

1. Paste the key code (activation code) in the Key Code field and click Next >> to continue.

Key Code Entry

1. A confirmation prompt will appear, stating that the computer needs to be restarted.

Restart Prompt

1. Click Yes to restart your computer.

IMPORTANT! The computer MUST be restarted at this point. Otherwise, the license will not work properly.

1. After restarting, the Maitre’D Back-Office Server will attempt to start itself. You may see various progress bars as the Maitre'D database is updated.

Updating Database

1. If the Maitre’D Back-Office Server is not already authorized, a Windows Security Alert will be triggered from the Windows Firewall:

Windows Security Alert

a. If the Maitre’D Back-Office computer is on a domain, select the Domain networks, such as a workplace network option.

b. If the Maitre’D Back-Office computer is on a network without a domain, select the Private networks, such as my home or work network option.

c. Click the Allow Access button.

1. The Maitre'D Back-Office Server will start, and an icon will be added to the notification area.

The Maitre'D Back-Office Software is now licensed to run on this PC.